T61P Graphic problems--random shut down, BSOD, Crash

[shoe_120]

The new MIGR shows up in the web now. But still,I can't  see 42w7653 in the new list. May I ask why?

[Mark_Lenovo Former Administrator · Accepted solution]

All,

I am marking this post as the solution for this thread as it needs to be solved at some point, and I believe we have the part logistics and now the updated tip to provide a definitive resolution for  all customers who experience this particular issue.  I believe many have already been resolved along the way due to the prior actions.

I'll refer back to my original answer on page 48 of this thread wherein I outlined the symptoms, explained that this is caused by a combination of tolerances and does not affect all systems.

The expanded set of part in the updated tip  proactively encompass the various system board progressions in this product line.  There may be other board numbers in circulation due to other, unrelated changes, and to facilitate our service logistics.

One part number variant not listed specifically in the tip is 42W7653.   This board is in the same series as 42W7877 and service should replace it with 44C3931 to resolve these symptoms.

Mark

Edit - updated link back to page 48 which was broken because thread had been moved.  Moves break intra-thread links.

Message Edited by Mark_Lenovo on 03-31-2009 07:12 AM

[manelmontenegro]

 I was thinking of buying the thinkpad t61p or the upcoming w500, but after I saw that Lenovo's technical staff took several months to solve a serious issue with its top of the line model, I am getting second thoughts.

Can you please advise me as to what I should expect if I buy the a t61p in stores now, or what I should expect from the w500?

I was looking at this model and willing to pay this price to have access to a flawless product. If it is not so, I'll have to look closer at the price differences between this ones and other models from more commercial brands.

Thank you

[iamjack]

you mean 44C3931 right?

[dev_]

I'm getting extremely tired of this issue.
I just got my laptop back from the local certified partner of Lenovo with the right planar this time, however 2 hours later computer started to shut off like if it was a thermal shut off.
I'm waiting for Lenovo representative to contact me since I'm through sending it for repairs.
I don’t think it's normal sending it 3 times for repairs and every time it's getting worse.
Over all it's been a horrible experience so far.

Hopefully I can simply exchange the laptop since I lost all the confidence that this machine will ever get repaired.

[Mark_Lenovo Former Administrator]

IamJack,

Good catch.  Fixed it !   transposed the digits and just didn't see it.  Spell check missed it too... 

manelmontenegro

As evidenced by some of the comments on this thread and certainly, more broadly throughout the internet, customers are asking companies to be more transparent - to talk openly and plainly about issues which affect the company and the customers.   A company can only be as open as it's community will allow.

If the expressed reaction to open discussion of issues is to move to other product lines, or even other vendors, then transparency is not safe, and can not be sustained..  

Dev-

I would agree - can you send me PM with your contact and case information?  If the right part has been put in, you won't have the same issue.  You may well have a thermal issue - if the heat sinks and heat pipes are not properly installed with thermal grease and aligned with the GPU and or CPU, you could have a thermal issue.

Sorry for the additional aggrevation !

Mark

Message Edited by Mark_Lenovo on 07-25-2008 02:13 PM

[stonie]

Hi guys,

here's a little update from me. 

What has happened so far:

in 07/12 I informed Lenovo that the thinkpad is not working as supposed.

in 08/01 Lenovo tried to fix the problem by replacing the memory modules

in 08/05 Lenovo replaced the mainboard - they replaced it in the wrong way, same problem still exists

in 08/06 Lenovo replaced the mainboard again - this time it seemed to work, but the laptop got sent back damaged

in 08/07 Lenovo fixes the new damages (not yet returned)

The worst part was, that after Lenovo returned the laptop in 08/06 damaged, I had to take a lot of pictures of the laptop, the damaged parts and the packaging. This week an employee from the repair depot called me, telling me that they couldn't find any damage. This happened obviously because the pictures I took were not passed to the repair depot. From my point of view this means that I just had to be kept busy.

At Marc: Marc, from my point of view, you were the only one at lenovo, taking this issue serious. The Lenovo support I had contact made me feel like it tried to hold me on line forever (sucessfully for 8 month now). My understanding is, that a lot of people here are threatening with buying other vendors out of pure frustration. They post threats here, because they obviously feel that the are not taken seriously as a customer. From my point of view, Lenovo should have replaced the laptop already in January, because there were enough clues pointing out that the repair process could take this long. A replacement at that time would from my point of view have been the better alternative with respect to customer satisfaction. We all would be happy now and this thread would have been closed at page 5.

Instead, in the last 2 month my laptop always was either at mail, in the repair center, or in testing at my place. Is this the right way? I experienced this as a nightmare...

When my Laptop will return from the depot, I will intensly check it and report again.

Greetings,

st.

Message Edited by stonie on 07-26-2008 01:48 AM

Message Edited by stonie on 07-26-2008 02:17 AM

[Mystic]

After getting problems with crysis (not responding, but safely able to end process) and 3mark, i came across this post, read every single **bleep** page (me eyes hurt now), and decided to open up my t61p to check the planar. Unless my brain got fizzled by the past 70 pages, i assume the "FRU" is the planar "number". Im now angry/worried because I have no such sticker!!!!! All i have is a sticker on the mac address (which i have another on the underside) and another sticker with a series of letters and numbers, nothing remotely resembling the short sharp 7 characters shown here or on that MIGR thing. Ok so now im a bit panicky, is there another place i can look for my planar number? I have tried the BIOS and using the auto-detect function on the Lenovo supports page but the BIOS doesnt show anything close to the 7 characters and the lenovo auto-detect gives me:

System details

Machine type/model:Unkn-own

Serial number:  Unknown

BIOS version: Unable to Open File: '\IbmEgath.XML'

Operating system:  Windows 6.0 Professional

Operating system version:  6.00

Total memory:  Unable to Open File: '\IbmEgath.XML'

Really, really need help.

Thanks in advance.

P.S. My actual keyboard keys have got incorrect symbols printed on them. My @ has been switched with the ". Is this like a mass production error which i need to just accept or can i get it changed? Obviously im not sending in my laptop for such a small inconvenience.

Edit: I have everything possible up to date and working.

Message Edited by Mystic on 07-27-2008 12:08 PM

[Mystic]

bump

[dev_]

Mystic,

The FRU number sticker for the planar is usually located under the memory sticks.

Another way to look it up is to go on the following page, this will show you the original parts of your system:

http://www-307.ibm.com/pc/support/site.wss/product.do?template=%2Fpartslookup%2FpartsLookup.vm&sites...

As for the Crysis did you get nvidia display driver nvlddmkm.sys has stopped working... or bsod ?

Could be something else if you didn't...

Dev_