tyranos wrote:yeah I will on monday but I am not sure if it is international
tyranos .... please read this Forum carefully and you will see it is just starting to happen all around the world now. ..... be a pioneer and let us know how it goes.
To everyone around the world with this issue (beyond warranty expiration) please read my following advice when calling Lenovo Customer Service:
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Make sure to politely and exactly say the following words before you say anything else to the customer service rep:
Hello ..... I understand from reading recent news reports on Lenovo support forums and other web blogs that Lenovo has now agreed to honor it's world-wide committment to high quality customer service by repairing defective T61/T61p units containing Nvidia discrete graphics built before August 1, 2008 in accordance with Lenovo's MIGR-75087 internal support document at no charge, even though they may be beyond the warranty period. I would very much appreciate your help in resolving my issue.
Then pause and let the CS Rep respond .... If they say that they can not find the MIGR, ask them to please escalate to a Support Department rep so that they can pull up the MIGR because it is not available to the public (and often the CS Rep also can not access it .... especially outside the U.S. and Canada). MIGR-75087 has been intentionally pulled from public access ..... only Lenovo Support and it's authorized repair contractors have access to it.
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Learn everything you can about your opponent's situation in advance .... I believe it is called "Opposition Research."
If you approach them the correct way politely, you will increase your odds of success.
