T61p exhibiting 1 long and 2 short beep and black screen

[thatsmetj]

Greetings Everyone,

Like most, I experienced the typical beeping symptoms with an expired warranty (Aug 2010). This occurred back in late January and involved quite a bit of technical support calling. Needless to say, Mark really helped things move along. I finally received a shipping box for my T61p-8891 (14.1") on Wednesday ^_^. I can say that you really have to catch the right person for tech support to look at the MIGR-75087 file. Also keep in mind that if you pm Mark, it might take him a while to respond because of all the other messages he probably has to shift through. I'll keep you guys up to date when my laptop gets back here.

[eecon]

In my opinion, I've unfortunately concluded this evening that Lenovo may be intentionally making customers jump through a lot of extra hoops to get things fixed right regarding this defect issue of a discontinued 3 to 4 year old model ...... hoping all along that you'll simply give up and move on to a new laptop (preferably another Lenovo).

I certainly will move on, as will many of my engineering colleagues in in the petroleum industry along with their oil companies as upgrade season approaches this summer, but sadly not to another Lenovo product.

Nothing personal against Mark Lenovo .... he has tried his best, but the Chinese owners of Lenovo, in my opinion, take great personal pride in being tough as nails when it comes to negotiating anything (to their credit as businessmen, traders and merchants) .... but to their ultimate detriment regarding PR and future customer loyalty.

Thus, I shall post no more regarding this issue  .... I have moved on to study other other manufacturers and their offerings for this coming summer, as has my company's IT department.

[axernos]

Dear Mark,

I am still waiting for your revert on Lenovo Service Centre in India..

02-01-2011 09:23 AM

Dear Mark,

I bought my T61p from US in 2007 and now I am in India. My machine is facing the same problem of ' One Long beep & Two Short beeps' and nothing happens....

I  called up customer service but they do not take any responsibility for this model as it is not launched in India. Please suggest a way forward.

~Axernos

[magura]

I really don't see the point in global companies (and such is Lenovo) manufacturing products inherent feature of which is to be mobile. Correct me on this but mobility involves...moving around, doesn't it? This includes relocating to a different country, or buying a machine from somebody who got it in a different country. No matter what the situation is, you get a product which is covered by an international warranty and is signed up with the central Lenovo database so its country of origin, as well as warranty details may be easily looked up. Isn't it enough for CS to realize that the person reporting a non-user induced fault is making a legitimate claim, and not trying to deceive the company or cheat them out of their precious spare parts...?

As a loyal thinkpadder and now a RIP T61p owner I wish I could stay with Lenovo but I am just as much convinced that unless Lenovo recognize my claim as a legitimate one I will second eecon on his choice of a different trademark. Do they all differ so much, after all? Dell and the likes offer comparable products and warranty options.

Well, up to date I've believed that it is the way a user is approached by CS that gives us a cue on which manufacturer to choose. The only thing which still puzzles me is: if I can understand this simple market mechanism, why is that so that they don't?

I'm sorry to have gone off-topic but the whole situation has, as a matter of fact, been triggered by the 3 short beeps...

[Mark_Lenovo Former Administrator]

Axernos,

I'm not sure what model type you have - please visit the IWS page here and key in your model type.  If India is shown on the list, then your system should be able to be serviced there.   If it isn't, and you are within 6 months of your warranty expiration or are still in warranty, then you will need to seek service in one of the listed countries.

eecon,

Sorry to see you leave, I know the community appreciates all the help and encouragement that you provided in this thread.

Magura,

Poland requires a warranty card and a proof of purchase for all repairs - this one, or others under general warranty.  I have conferred with the service team and they are providing service in accordance with the terms and conditions in the country.  I've re-read the International Warranty Terms and Conditions and found that the intent is to provide an umbrella of service to support customers who travel or relocate, but individual countries may apply additional terms and limitations.

Apologies,

Mark

[creative_vitami]

hi, yes the problem come back again.

The Motherboard was changed in Oct 2010 and the problem came back again.

Its a relapse of the same problem.

MArk can you help here?

[creative_vitami]

mark , wonder if you can help me escalate here? i have very good experience with thinkpad before, can you assist to ask the singapore technical support to give me a call back? they have promised to give me a call on friday,
but this up till now ( tuesday) there is no sound.

please refer to my post

http://forums.lenovo.com/t5/T61-and-prior-T-series-ThinkPad/Shocking-rude-and-unexpected-Poor-Custom...

[bo1953]

Hello All.. I have the same situation with the one long and two short beeps and was told by TS that I needed to replace my mobo and it was not under warranty as well... Also, they could not find my model 6465-63U on 'the list' of affected models.

Oh well, my question is... Can I upgrade the mobo, reasonably, if so, what or where can I find which mobo's will work with my cpu, fit the machine etc...? I still want to keep my current CPU as I would think that would be a bit much in terms of cost, to upgrade. Or is it not worth upgrading just replacing the mobo and be happy for another few years?

Any other recommendations or suggestions? I Am going to try the fan thing so I can get some docs off the hd for work, if this method will work for me..

TIA - Bo1953

[magura]

@Mark_Lenovo

It remains a mystery (and probably will for life), how a global company like Lenovo can afford investing money in CS teams around the world doing their best to meet their clients' expectations (which you are undeniably the best example of - great job!) and still let teams in such countries like Poland be so unprofessional andhlet their customers down over a few $ on issues which are elsewhere solved at almost a regular basis???

I've exchanged a couple of emails with CS in Poland and they all leave no illusion - you're really losing your market share in this part of Europe. You don't really expect me to spend another couple of thousands of Polish złoty with the company which can't handle a problem with their faulty product and the moment a legitimate claim is placed they lose it over paper-based warranty documents! (my T61p was worth three times my paycheck the moment I bought it! and I work as a full time academic teacher, PhD; now, a father of three, I will certainly choose a company carefully before I invest my money). The Polish CS they stick to their guns and require the documents. Although the warranty documents are indeed obligatory in Poland once your system's warranty period is still effective you don't really expect everybody to keep their documents and the proof of purchase till the end of the machine's life??? My warranty expired 8/2010. How come I should know that if you have a Lenovo one has to be a custodian and treasure the papers next to your will.

If you keep it going this way you're definitely missign an important point here and I'm convinced the market (not me, of course, with my individual claim) is going to give you a serious lesson of what's really at stake. What the CS Poland might see as a win from their perspective now, will soon turn out to be a shot in their own foot...

As for me, well, it's certainly not going to be easy to turn to something different than Thinkpads after all these years (sig line...), but it will certainly be for good - this I'm sure about.

Sorry to have been such a nuissance with my emotional messages over the past week or so but you have to realize I really believe this is the main point in the "1 long and 2 short beeps..." - it'n not the matter of hardware faults - they do happen, but it's how you handle them that lets others know if it's worth staying with the company for good or not.

Hope no one is going to take my overt complaints here as any kind of criticizm of what the great job Mark Hopkins and all the other Lenovo forum guys are doing here helping us by giving their support way "over the limit" (i.e. more than they're probably paid for...). It's invaluable. Kudos Mark, for all the support, so far.

But it's just as unfair that some bunch of incompetent ignorants in a country like Poland can actually undermine this great work and spoil it by simply failing to keep the standards established and recognized globally and instead of trying to be at least half as helpful they plead not be held responsible and hide behind a curtain of documents.

[pdavid]

Yeah, but Mark doesn't answer me already for 3 months

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andyP wrote:

Mark has an in-box which often runs into 3 figures, it's understandable that he may need time to answer. We do however know that he prioritises PMs that he personally has requested members to send him.

A little patience will be required.

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