11-10-2011 07:32 PM
I thought I would let you know that my boss has a XPS M1330 with a internal video chip issue that is the same as the problems we are experiencing with our SBB NVIDIA QUADRO NVS 140M. He emailed Dell and this is how they responded:
"Thank you for contacting Dell XPS Hardware Support. I see that you are referring to your Dell XPS M1330 with Windows Vista on it.
From your email I see that the computer has issues with the video card. Please be assured as I will do my best to assist you with the issue.
I apologize for the delay in response. The delay is due to high volume of emails.
We tried reaching you on 253- --- ---- but could only reach voice mail.
I see from the computer records that the system warranty has expired on 08-13-2009. However we would assist you with the issue as one time exception. As you have confirmed that the issue is with the video card, we have decided to pull the computer to the depot.
You need to send the computer to the depot where our technicians would replace the motherboard(the video card is embedded on the motherboard).
I request you to provide the following information so that we can send you an empty box for depot repair"
I own a T60P widescreen CTO 8743 and a Idea Center both of which operate very well. I love my Thinkpads but I am very discouraged about the T61. It looks like DELL is stepping up to the plate. Why can't Lenonvo? I have tried several times to talk to Support but to no avail. Lenovo Support has always been good to me but they will not budge on this issue.
I know there are a lot of disappointed T61 owners out there. What else can I (we) do?
11-10-2011 09:25 PM
Glad to see dell is following in lenovo's footsteps. Lenovo did the same thing, fixed thousands, but they stopped in march 2011. My guess is it just got too costly. I suspect dell will do the same at some point.
I can't speak to what lenovo has done, should have done, will do, but I will tell you that I too lost a unit to this, so I know how you feel. What I can do is offer you some help/advice if you want to fix this yourself. There is a vast supply of used units and parts available for these model, and fixing one can easily be accomplished anywhere from $50-200, depending on your options and sources for the parts.
I recommend you read the last 5-10 pages of the topic started by Mark Lenovo, about 1long 2short beeps from a t61p. We've discussed much of this at legnth.
11-12-2011 02:21 AM
The topic is posted here... http://forums.lenovo.com/t5/T61-and-prior-T-series-ThinkPad/T61p-exhibiting-1-long-and-2-short-beep-...
It's well over 100 pages long, but the revelent info is within the last 5-10 pages.
11-14-2011 02:28 PM
I'll send you a PM