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10 Posts

02-24-2008

United States

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Wireless Connection Problems with a Intel Wireless WiFi Link 4965AGN

2008-02-24, 3:08 AM
Hi Folks,
This is my first post and I hope someone can help me.
I recently bought a T61 with the Intel Wireless WiFi Link 4965AGN card running on XP.
The problem I am having is that I can not stay connected to my wireless network.
When I turn on the laptop automatic connection is spotty at best. Once I do get connected, as soon as I open a browser (Firefox or IE) the connection drops and my router freezes. I know the problem is not with the router because it works smoothly with my business Dell Latitude D620 or a very old Thinkpad A31p.
I've tried everything I can to rectify the problem (drivers, settings etc.). It's not easy downloading drivers to a flash drive on my wife's desktop and copying it to my laptop. From my research on the internet, it seems a lot of people are having the same issue. Thanks in advance.
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1 Posts

03-03-2008

work

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Re: Wireless Connection Problems with a Intel Wireless WiFi Link 4965AGN

2008-03-03, 19:41 PM
Hi

I have the exact same problem.  I have read about many others with the same issue.   I wish I had an answer for you.  

There are a couple of things going on.  The Lenovo power management wants to turn the wireless off at a whim.   Authentication seems to fail for me with WEP turned on (works with other laptops using the same WRT54G).   

I am running a T61 with Windoze XP.  Our work Wireless AP (WAP) has WEP enabled.   Wireless will work on the T61 at home with no WEP but not at work.    I am thinking about installing linux (running network manager) on the T61 becuase I know it will probably work.  I think the troubles are with the Lenovo wireless configuration utility. 

I am surprised that Lenovo has not fixed such a big problem.   It doesn't reflect a quality product.


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2029 Posts

12-02-2007

AU

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Re: Wireless Connection Problems with a Intel Wireless WiFi Link 4965AGN

2008-03-04, 1:14 AM


beerman wrote:
I am surprised that Lenovo has not fixed such a big problem.   It doesn't reflect a quality product.

802.11 wireless connectivity has a huge number of variables involved and many wirless connectivity problems are due to quite specific to combinations of those variables.  Some combinations on some sites just don't work reliably no matter what, though on other sites they will be fine!
 
The Intel 4965 AGN in a T61 laptop works very well on the whole, an organisation I work with has thousands of them deployed out in the field without any significant issues.
 
Cheers,
 
Bill
------------------------------
I don't work for Lenovo
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10 Posts

02-24-2008

United States

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Re: Wireless Connection Problems with a Intel Wireless WiFi Link 4965AGN

2008-03-04, 17:42 PM
Bill,
 
Thanks for the reply.
I've been trying everything I can to get this to work and still have been unsuccessful. I consider myself to be very proficient when it comes to dealing with these issues, this one has me stumped. In all the years I have been working with PCs, I have never come across anything this complicated. The average person probably would have returned the machine by now. I plan on calling Lenovo this evening and see if they can resolve the issue. I will post their answer as best I can.
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10 Posts

02-24-2008

United States

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  • Message 5 of 22

Re: Wireless Connection Problems with a Intel Wireless WiFi Link 4965AGN

2008-03-05, 3:06 AM
OK.
I called support at 5:pm est.
Woman that I spoke with listened to my problem but wasn't able to help me on the phone.
She told me she would email me a set of instructions on how to correct the problem. Told me I should have the email within 5 minutes. It's now 5 hours later and I still don't have the email. Too late to call back tonight. Guess I'll call back tomorrow.
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3808 Posts

12-02-2007

US

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Re: Wireless Connection Problems with a Intel Wireless WiFi Link 4965AGN

2008-03-05, 8:11 AM
Hello,
 
Does this occur with multiple access points, or just one in particular?
 
Regards,
 
Aryeh Goretsky
 


I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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10 Posts

02-24-2008

United States

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Re: Wireless Connection Problems with a Intel Wireless WiFi Link 4965AGN

2008-03-05, 16:17 PM
Multiple. However, I use the machine at home 99% of the time.
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3808 Posts

12-02-2007

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  • Message 8 of 22

Re: Wireless Connection Problems with a Intel Wireless WiFi Link 4965AGN

2008-03-06, 7:29 AM
Hello,
 
Have you tried disabling the power management/power saving option for the wireless card?
 
Regards,
 
Aryeh Goretsky
 


I am a volunteer and neither a Lenovo nor a Microsoft employee.

L380 YogaP72 (20MB-*)P50 (20EN-*)S230u (3347-4HU)T23 (2648-LU7)T42 (2378-R4U)T43p (2678-H7U)T61p (6459-CTO)W510 (4318-CTO)W530 (2441-4R3)W530 (2441-4R3)X100e (3508-CTO)X120e (0596-CTO)X220 (4286-CTO)X250 (20CM-*)Yoga 370

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10 Posts

02-24-2008

United States

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  • Message 9 of 22

Re: Wireless Connection Problems with a Intel Wireless WiFi Link 4965AGN

2008-03-06, 14:49 PM
Yes, that was one of the first things I did.
 
Let's give you an update.
I called Lenovo last night and explained that I hadn't received the email they were supposed to send the night before.
Apparently, they had the wrong email address (tech read back the correct one the previous night). This woman said she would have her supervisor email me the information. Ten minutes later I get a call from the same woman who said that they could not email the drivers. I explained that I was expecting a link to the drivers and she was going to give me the instructions. This woman than told me to download two MIGR's. I'm in work so don't have my notes regarding the numbers. I downloaded the drivers and followed the uninstall/install instructions and still could not get it to work.
I then called Lenovo again and another person told me that the woman was wrong and I shouldn't have had to download all of the drivers. Then he proceeded to give me more specific instructions. I followed his instructions and it still would not work.
I called back a third time, got another person, and he stayed on the phone with me for over an hour and a half. We went through everything he could think of without success. All of my settings are correct. However, each time I opened a browser (IE or Firefox) the notebook disconnected from my wireless network. His final suggestion was for me to call the "software help desk". Which closed at 8pm est. It was now 11:30pm est. If they can't resolve the problem, Lenovo would send me a new card.
I'm a person who is very patient when it comes to these issues but I'm starting to lose it. IT SHOULD NOT BE THIS HARD!
I understand that between the manufacturing and shipping of your notebook, drivers and other software programs have updates. But Lenovo should have an automatic update utility like Norton, Microsoft etc. The average person would have returned the notebook or thrown it in the trash.
I have a previous engagement tonight, so I won't be able to call. However, I will update when I do call.
 
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10 Posts

02-24-2008

United States

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  • Message 10 of 22

Re: Wireless Connection Problems with a Intel Wireless WiFi Link 4965AGN

2008-03-13, 13:47 PM
Ok...
So I called the 866 number given to me by the last tech I spoke to and guess what.... it was the pay service.
On the new ticket the tech opened, he said that I didn't know what to do in order to fix the problem (download drivers etc.). In otherwords, "It wasn't the notebook, it was me!". The guy on the other end of the phone was a "salesman" and had no technical knowledge whatsoever. He also couldn't explain why I should pay to have the machine fixed, after 3 months, when it didn't work from day one. After a few minutes, he switched me to "hardware" support in Atlanta Georgia.
I waited over 30 minutes before tech #7 picked up the phone. Once again, I explained everything that I had gone through with the 6 techs before him. His solution is to send me a new card. At least this guy admitted that Lenovo Quality Control in China is non-existent.
I thought about it last night and calculated that I have already spent over 20 hours, with Lenovo, trying to resolve this issue. I really need to get a life.
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