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7 Posts

03-19-2019

Singapore

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4K resolution not available on 2nd monitor with ThinkPad X1 Tablet 3rd Gen / Thunderbolt-3 Dock

2019-03-19, 15:19 PM

My ThinkPad X1 Tablet 3rd Generation has an Intel UHD 620 Graphics Card -which I realise has no standalone GPU. Nonetheless, pior to my purchase of the whole setup I was led to believe that it would still be adequate to run my two 4K monitors (connected by Display port through my TB-3 Dock which is the 40AC model).

Unfortunately, after setting the first (primary) monitor to 3840 x 2160 the highest resolution setting offered for the second monitor is only 1920 x 1080. This is a real disappointment because having two 4K monitors was the most compelling reason for me to spend the money on upgrading my system in the first place.

 

Ironically, my predecessor setup (which was a Dell latitude with an E-port replicator) just received driver / firmware updates about 3 weeks ago. It is now comfortably able to run the two monitors both at 4K resolution simultaneously; even though it does not have any Thunderbolt or USB-C interface at all. This is a real kick in the balls to be quite honest, because I feel as though I spent money for nothing!

 

Please can anyone suggest whether there's something I am doing wrong here? Is there a special updated needed to allow full resolution on both monitors? Any help would be much appreciated.

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139 Posts

01-27-2010

Canada

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Re: 4K resolution not available on 2nd monitor with ThinkPad X1 Tablet 3rd Gen / Thunderbolt-3 Dock

2019-03-19, 16:00 PM

Could I please ask which make / model of Thunderbolt 3 Dock you are using to connect up the two monitors?

 

Thanks

***********************************************************
Currently Using: ThinkPad Yoga 370, ThinkPad X1 Tablet, YogaBook C930, Yoga 910
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7 Posts

03-19-2019

Singapore

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Re: 4K resolution not available on 2nd monitor with ThinkPad X1 Tablet 3rd Gen / Thunderbolt-3 Dock

2019-03-20, 3:30 AM

Hi, thanks for offering to help. The TB-3 is Type 40AC and the part number is: ZBK081Y1

 

I have already run all the FW updates and also the TB driver in windows. My X1 Tablet Gen3 is running windows 10

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223 Posts

03-03-2017

United States of America

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Re: 4K resolution not available on 2nd monitor with ThinkPad X1 Tablet 3rd Gen / Thunderbolt-3 Dock

2019-03-21, 12:02 PM

Hi Can you review how you have connected the displays based on the lenovo guidelines here

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7 Posts

03-19-2019

Singapore

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  • Message 5 of 13

Re: 4K resolution not available on 2nd monitor with ThinkPad X1 Tablet 3rd Gen / Thunderbolt-3 Dock

2019-03-26, 3:53 AM
Hi Jack, my two 4K displays are connected to the DP1 and DP2 ports respectively on the back of the 4AC docking station. The screen on the notebook itself is closed, so there's only the two 4K screens that are running off separate Display Port cables (not daisy-chained).

According to the link you sent me, I should be able to select 3840*2160@30Hz for each display. However, the "Intel UHD Graphics Control Panel" won't give me that option. I cannot even select that under the custom resolution option. It let's me enter those parameters; but will not apply them.
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7 Posts

03-19-2019

Singapore

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  • Message 6 of 13

Re: 4K resolution not available on 2nd monitor with ThinkPad X1 Tablet 3rd Gen / Thunderbolt-3 Dock

2019-03-26, 3:56 AM
On the drop down menu under general settings, I can only select 59Hz or 60Hz for the refresh rate.

Display-1 can get up to [3840x2160] but only at either of those two refresh rates, which mean I can't select higher than 1920 x 1080 on the second screen.
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0 Posts

01-22-2020

United States of America

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  • Message 7 of 13

Re: 4K resolution not available on 2nd monitor with ThinkPad X1 Tablet 3rd Gen / Thunderbolt-3 Dock

2020-01-22, 8:12 AM

Hi, I have exactly the same issue. Did you find a solution to the problem?

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1 Posts

02-04-2018

United States of America

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  • Message 8 of 13

Re: 4K resolution not available on 2nd monitor with ThinkPad X1 Tablet 3rd Gen / Thunderbolt-3 Dock

2020-02-06, 21:45 PM

I have the same problem without using a dock. 4K resolution not available on 2nd Lenovo ThinkVision p24h-10 external monitor with ThinkPad Carbon X1 6G USB-C Thunderbolt port connection to first monitor and DP connection between first and second monitor (daisychain). Still searching for a solution. I have downloaded the latest Intel HD Graphics drivers.

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7 Posts

03-19-2019

Singapore

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  • Message 9 of 13

Re: 4K resolution not available on 2nd monitor with ThinkPad X1 Tablet 3rd Gen / Thunderbolt-3 Dock

2020-02-06, 22:44 PM

Hi, unfortunately I still haven't been able to solve this issue. I've pretty much concluded that my graphics card can't handle two 4K monitors simultaneously. I am seriously regretting my purchase as a consequence.

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7 Posts

03-19-2019

Singapore

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  • Message 10 of 13

Re:4K resolution not available on 2nd monitor with ThinkPad X1 Tablet 3rd Gen / Thunderbolt-3 Dock

2021-02-20, 1:58 AM

Just to provide an update on this....

 

I was never able to solve the issue of not being able to run two 4K monitors. As it happened, my X1 Tablet Gen-3 suffered several technical failures with both the motherboard, screen and battery. After a series of painful and time consuming battles with Lenovo’s 3rd party service center in Singapore, they finally agreed to replace the whole system under warranty. Since that effectively gave me a “brand new” laptop, I realised that this would increase its resale value and so I cut my losses and sold it off.

After this experience, I will never purchase another Lenovo product again. I had a far better experience with Dell in the past and regret ever switching brands.

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