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9 Posts

03-28-2012

USA

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  • Message 1 of 19

$970to replace usb,powerbutton+$950 to repair damage they performed?was returned to me in two halves

2012-03-28, 19:57 PM

Purchased Thinkpad tablet 32 g in December for my Bday. Within 2 weeks display went out. Last week power button would no longer function. Usb charging port has always been loose, but that went out also. Lenovo want $970 to repair tablet that's under warranty. Not fair. Lenovo has failed me. Some people receive service some don't. I don't understand. 

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78 Posts

02-26-2012

US

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  • Message 2 of 19

Re: $970 to replace usb and powerbutton

2012-03-28, 20:24 PM
It is still under warranty call until you talk to someone reasonable. Others have had this issue
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78 Posts

02-26-2012

US

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  • Message 3 of 19

Re: $970 to replace usb and powerbutton..any suggestions?

2012-03-29, 12:45 PM

search usb on this forum. others had this service issue and got it fixed under warranty. Lenovo has admitted there was an issue with that connector ..................

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78 Posts

02-26-2012

US

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  • Message 4 of 19

Re: $970 to replace usb and powerbutton..any suggestions?

2012-03-29, 12:46 PM

also  search on Mark from lenovo some of his past post deal with this issue. he apparently works for lenovo

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268 Posts

09-02-2008

US

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  • Message 5 of 19

Re: $970 to replace usb and powerbutton

2012-03-29, 13:33 PM

wrote:

Purchased Thinkpad tablet 32 g in December for my Bday. Within 2 weeks display went out. Last week power button would no longer function. Usb charging port has always been loose, but that went out also. Lenovo want $970 to repair tablet thats under warranty. Not fair. 


Jerry,

 

I am pretty sure its a mistake, they should fix it for free. Please try calling again, if you get the same reply.

Send me a PM with complete details

Name of the CSR you spoke to - all details of the CSR ( will help to make sure it is not repeated)

case no, and your contact info

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162 Posts

09-13-2011

Texas

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  • Message 6 of 19

Re: $970 to replace usb and powerbutton

2012-03-30, 6:17 AM
What I want to know is what kind of crack they are smoking at the repair depots wanting to charge twice what the tablet cost initially to replace the board in one...
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9 Posts

03-28-2012

USA

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  • Message 7 of 19

Thinkpad was returned to me apart from Lenovo service?

2012-04-09, 18:45 PM

5 Month old Lenovo thinkpad tablet 32g. Sent to lenovo to repair usb and powerbutton(which they refused) . Thinkpad was returned disassembled and with scratched screen. I did not think to take photos before i sent. They wanted to $970 to repair usb and powerbutton. I curious how much they will want to repair their damage. 

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1808 Posts

08-17-2011

USA

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  • Message 8 of 19

Re: Thinkpad was returned to me apart from Lenovo service?

2012-04-10, 1:13 AM
Did you pm bsnf? Worth a shot.
===================
Don't get mad, get root.
3679CTO
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353 Posts

03-29-2008

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  • Message 9 of 19

Re: Thinkpad was returned to me apart from Lenovo service?

2012-04-10, 11:29 AM
Agreed, PM someone at Lenovo. What you describe is unaceptable.
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4194 Posts

01-22-2010

US

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  • Message 10 of 19

Re: $970 to replace usb and powerbutton..any suggestions?

2012-03-29, 6:16 AM

Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so. Using Browser Search To Find Answers in the Lenovo and Moto Communities
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