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1 Posts

04-16-2020

Australia

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  • Posts: 1
  • Registered: ‎04-16-2020
  • Location: Australia
  • Views: 15
  • Message 1 of 1

Cannot access tablet

2020-04-16, 5:18 AM

I have an old ThinkPad 10 (Type 20C1, 20C3) - Type 20C3 tablet and for some reason it no longer accepts my fingerprint or my password or my picture to log in.

I contacted Lenovo support but I suspect the support agent didn't understand my 'problem'.  

 

I was told to update the BIOS and also the fingerprint reader.  

The problem is that I can't do ANYTHING with the device right now except get to the login screen...

Looking for solution(s)

In case someone from Lenovo support is seeing this. Question Reference # 200406-001198

Cheers

 

Chuckls

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