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6 Posts

05-21-2018

Germany

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  • Posts: 6
  • Registered: ‎05-21-2018
  • Location: Germany
  • Views: 78
  • Message 1 of 1

Lenovo Helix Pen not working

2018-05-21, 16:14 PM

Hello,

since i bought the Lenovo Helix before 3,5 years there were problems with the pen from the helix. Everytime something different like: worked after newstart, worked after change from notebook to tablet and so on. 

 

In december i found no solution to get it working again. So i used the warrenty from lenovo. Afterwards it worked as bad as before but it worked for 3 month. Now I have the same problem as in december. I did a new windows 10 installation and installed a new chipset and bios driver and the pen worked for 2 days.

 

Now, every try to get it working again fails. 

 

In my optinion the support before 3 month didn't repear the device well. I ask the support if they can do it again for free because it's exactly the same problem as before. They say no and want a expensive repair which isn't profitable.

 

I read many solutions in this forum, but nothing works. Do you know which hardware part are most often broken? I don't want to buy a new device for my last semesters. Thank you very much for your help. 

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