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226 Posts

10-08-2011

Florida

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Pixelated vertical & horizontal lines appearing on my screen.

2012-08-27, 17:40 PM

 

Sorry the attached pics don't show this problem in excruciatingly clear detail, but I am hoping they will suffice for some of you that might have seen what I just noticed. 

 

A month or so ago I noticed a perfectly straight "line of pixels" on my screen, per the top photo.  The line shows the colors of the underlying image, but slightly brighter.  I chalked it up to some type of scratch or mark left from the stylus and didn't dwell on it.  And I haven't used this tablet much as of late.

 

I just applied the 3.5 update and noticed that the single line was now a pair of lines connecting:  It appears to be lines in two separate but adjacent rows of pixels "overlapping"for about 1/8 inch.

 

Then I took a closer look, and I can see this pattern at many places on the screen.

 

The 'pixelated lines' are all perfectly straight and parallel to one of the two axes of the screen.  That is why I've realized this is not a scratch, but something hardware related.

 

Anyone else seeing this?  

Thanks, JCHP

 

 

 

screen_lines_1.jpgscreen_lines_2.jpg

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547 Posts

07-19-2012

Raleigh, NC

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Re: Pixelated vertical & horizontal lines appearing on my screen.

2012-08-27, 18:45 PM

Hi jchammerpants,

 

Is your tablet under warranty?  Here is Lenovo's Defective Pixel policy:

 

http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-69856

 

Call the Support Center at 1-800-426-7378 to arrange service if it is still in warranty.  Let us know if you have more questions.

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547 Posts

07-19-2012

Raleigh, NC

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  • Message 2 of 12

Re: Pixelated vertical & horizontal lines appearing on my screen.

2012-08-27, 18:45 PM

Hi jchammerpants,

 

Is your tablet under warranty?  Here is Lenovo's Defective Pixel policy:

 

http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-69856

 

Call the Support Center at 1-800-426-7378 to arrange service if it is still in warranty.  Let us know if you have more questions.

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0 person found this solution to be helpful.

This helped me too

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226 Posts

10-08-2011

Florida

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Re: Pixelated vertical & horizontal lines appearing on my screen.

2012-08-27, 18:51 PM

wrote:

Hi jchammerpants,

 

Is your tablet under warranty?  Here is Lenovo's Defective Pixel policy:

 

http://support.lenovo.com/en_US/detail.page?LegacyDocID=MIGR-69856

 

Let us know if you have more questions.


Thanks for the reply, Ron!  I am sending it back in (3rd time in less than a year).

 

Is the pattern I'm seeing consistent with dead pixels?  It's numerous short but perfectly straight and horizontal/vertical lines.  I was wondering if could be layers of the screen separating, if that makes sense.  

 

Thanks again.

JCHP

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547 Posts

07-19-2012

Raleigh, NC

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Re: Pixelated vertical & horizontal lines appearing on my screen.

2012-08-27, 19:21 PM

It could be pixels (?), but it's hard to see from your photos.  I'm glad it's still under warranty.

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250 Posts

05-30-2012

[ROW] Tomsk, Russia

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Re: Pixelated vertical & horizontal lines appearing on my screen.

2012-08-28, 6:55 AM
I'm sure these lines are pens scratches, so nothing to do with them.
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131 Posts

11-11-2011

Norway

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Re: Pixelated vertical & horizontal lines appearing on my screen.

2012-08-28, 7:16 AM

wrote:
I'm sure these lines are pens scratches, so nothing to do with them.

Good for you! I'm really impressed by your insight and eyesight with this conclusion after just seeing these photos....

TPT 64GB 3G - 18382DG - 00132_WE
Laptop X200
Laptop X41
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250 Posts

05-30-2012

[ROW] Tomsk, Russia

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  • Message 7 of 12

Re: Pixelated vertical & horizontal lines appearing on my screen.

2012-08-29, 14:52 PM
>>Good for you! I'm really impressed by your insight and eyesight with this conclusion after just seeing these photos....
I got same lines and there were scratches ;/
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24 Posts

01-25-2012

Italy/UK

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  • Message 8 of 12

Re: Pixelated vertical & horizontal lines appearing on my screen.

2012-09-03, 14:46 PM

I had exactly the same problem so I sent the tablet back (also because the volume button failed).

 

The support center refused to change the screen becuase they  claimed that the pixels failure was due to a physical damage.

However, I haven't any scratch or mark on that part of the screen. Moreover, if it were due to an eccessive pressure the damage wouldn't have been so localised (just a bunch of pixels).

 

For me the only solution has been to keep working with this small dots on the screen...

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226 Posts

10-08-2011

Florida

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Re: Pixelated vertical & horizontal lines appearing on my screen.

2012-09-11, 12:33 PM

Update on this issue:  My TPT is on a parts hold, so it's looking like the support team agress there is a defect.  I"ll post again when I have more detail.

 

JC

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226 Posts

10-08-2011

Florida

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  • Message 10 of 12

Re: Pixelated vertical & horizontal lines appearing on my screen.

2012-09-20, 13:46 PM

Still waiting, but just spoke to support.  They said the parts hold is for a "shell."  Is that the screen?

 

Anyways, the rep saw that its been a few weeks with no update and took the initiative to offer to escalate it.  A manager is supposed to call me back by Monday and give me her/his direct contact info to keep abreast of the repair or to discuss other options if they cannot provide an ETA for the part.

 

For all my complaints, this seems like the great IBM service I remember from years back.  I'm hoping it pans out as described on the call today.  I'll post more next week.

 

JC

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