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28 Posts

08-26-2011

United States

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  • Message 291 of 329

Re: Power button problems

2012-08-03, 21:58 PM

I just had the power button quit responding on my TPT :smileysad:  I have an RMA number and a box should arrive Monday.  Three questions for the group:

 

  1. How long do these repairs normally take?
  2. Do they erase my tablet?
  3. Just in case, how do I back it up, regardless of the answer to the above point?

Thanks!

 

-Patrick

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17 Posts

05-08-2012

United States of America

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Re: Power button problems

2012-08-06, 14:42 PM

If you are in US, I would not recommend you to send TPT out to repair the failed power button.

 

I sent mine out in late JUNE. A week later, I received the device back which does not boot at all.  I sent it back.  A month later,  in late JULY,  after quite a few phone calls I was told that since the part was on hold and they will replace it instead of repair it. They sent the DEAD device back to me as if it helps, and asked me to send it back to them once I received the replacement.  I was told that the replacement takes another 2-3 weeks.

 

It seems that in the end the process will take six(6) UPS next-day shipping, a few hours of phone calls and 1-2 month's wait. To crack the tablet open and re-solder the power switch should not take more than five minutes. Based on my experience, I would not recommend you to rely on IBM warranty service in US for the repair. You can fix it by yourself or at a local store with much less pain.

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22 Posts

10-19-2011

Canada

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Re: Power button problems

2012-08-23, 2:59 AM

I started to notice that my power button starting being loose as well, can't hear the click sound when you press it. For a business tablet, it sure does not last long.

 

 

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131 Posts

11-11-2011

Norway

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Re: Power button problems

2012-08-23, 8:17 AM

I received my TPT back yesterday after another power button replacement. I had one done just before xmas, as well. It was done in 8 days including shipping end-to-end. That's pretty good.

 

The HW and SW quality on this TPT seems to be a typical first try, but the HW service seems to be working well here in Norway. It's the 4th time I have it in for repair since september 2011, so I should know. :smileyindifferent:

TPT 64GB 3G - 18382DG - 00132_WE
Laptop X200
Laptop X41
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37 Posts

06-08-2012

United States

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  • Message 295 of 329

Re: Power button problems

2012-08-23, 13:12 PM

Permanent fix for the power button, just open the TPT and put some epoxy behind it.

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43 Posts

11-17-2010

Denmark

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  • Message 296 of 329

Re: Power button problems

2012-08-24, 11:15 AM

My power button is also broken now. This will be the second time I send it in for repair. First time was the 3G not functioning. I had hoped that they had sense enough to also make sure the power button would last, since it's a well known issue. 

 

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131 Posts

11-11-2011

Norway

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  • Message 297 of 329

Re: Power button problems

2012-08-24, 11:35 AM

wrote:

Permanent fix for the power button, just open the TPT and put some epoxy behind it.


I know, but I wouldn't want to jeopardize my 2/5 year warranty. Right now, I'm hoping that the button will fail for the third time, so that I can return the TPT for good.

TPT 64GB 3G - 18382DG - 00132_WE
Laptop X200
Laptop X41
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105 Posts

10-12-2011

Australia

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  • Message 298 of 329

Re: Power button problems

2012-08-29, 2:37 AM

Argh! Mine has developed this problem too. Really annoying as I was getting to like the TPT since the ICS upgrade.

 

Over the past couple of days the power button got progressively spongier until now it won't switch the device on at all. I know it's not any other problem as I can "wake" it up by putting in on charge but that's not really an option for a portable device.

 

Got on the phone to Lenovo and it's going back for an assessment. It's only 10 months old so warranty applies for any work. Hopefully a quick fix and it's mine again.

 

Bit of a shame since the Thinkpad line has (?had) a great reputation for hardware reliability.

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22 Posts

10-19-2011

Canada

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  • Message 299 of 329

Re: Power button problems

2012-08-29, 4:32 AM

I believed that Lenovo just want to push their first tablet out asap without going thru intensive QA which they should have if they are aiming for business. Well lesson learn, never buy any first gen product from company regardless how well known they are. Need to wait at least 1-2 yrs before you can see if there issue with the quantity of the device. This will probably  my last purchase from Lenovo/IBM on their so call business product line since it does not last year. I have IBM server which only last couple year before the power switch fail to work. I have put a folder paper between the power switch and the case in order to keep the power on -_-

 

 

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105 Posts

10-12-2011

Australia

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  • Message 300 of 329

Re: Power button problems

2012-08-29, 4:44 AM

A question:

 

Now the power button is inop, is there any way to switch the TPT off?

 

Yes, once the battery runs down all the way it will eventually do this itself, but Li-Ion batteries don't tolerate complete discharge very well. By the time it reaches the repair centre and someone gets round to looking at it, this will probably have already occurred.

 

Most of the power off options I could find on Google require root, which I don't have. So I'm guessing there probably isn't an answer to this one, but would appreciate thoughts/ideas etc.

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