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1808 Posts

08-17-2011

USA

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Re: Power button problems

2012-10-04, 2:55 AM
Got my TPT back today with a new motherboard but the Back button unrepaired. No call, no email - and they had both contacts - just not repaired. Seems they couldn't get a hold of me (what?) and wanted to charge me for a button that fell off while on a flight. Huh? I was uber careful with my device and since I'm sick more than well it has probably had less use that a typical Lenovo tablet. If this fails with normal use within warranty how is it not warranty repairable?
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Don't get mad, get root.
3679CTO
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1 Posts

10-14-2012

United States of America

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Re: Power button problems

2012-10-14, 15:35 PM

So, it just happened to me...  NOT happy with tech support, as they advised they were not aware of any power button issues, and that I should feel free to send it back in for a potential $575 charge, as I am 10 days out of warranty!!!  Really folks?  Really?  Been feeling the power button as "soft" for about a month now, and even when I advised tech support of this, they said "Well why didn't you call it in at that time?"  Umm, it was still turning on at that time...

 

I went to the Lenovo repair site and went through the video on taking apart the tablet, easy to do.  When I opened the case, the power button (internal, the piece that should have been soldered to the board) fell right out onto the table.

 

I've "sold" 8 of these to other people over the past year by showing the tablet to others, and yes, I do feel it is a wonderful device, but am not so sure how much I will be talking it up after this.

 

I'm bringing the board and switch to a local shop to ask them to re-solder the switch.

 

H.

 

183825U

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1808 Posts

08-17-2011

USA

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Re: Power button problems

2012-10-14, 19:10 PM
This is a know issue. Ask to elevate status and show them this forum.
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Don't get mad, get root.
3679CTO
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229 Posts

10-08-2012

md, us

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Re: Power button problems

2012-10-17, 21:18 PM

"So, it just happened to me...  NOT happy with tech support, as they advised they were not aware of any power button issues, and that I should feel free to send it back in for a potential $575 charge, as I am 10 days out of warranty!!!  Really folks?  Really?  Been feeling the power button as "soft" for about a month now, and even when I advised tech support of this, they said "Well why didn't you call it in at that time?"  Umm, it was still turning on at that time..."

 

10 days out of warranty? If you paid with a credit card, very likely the credit card company will provide additional year of warrenty.

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5 Posts

09-01-2012

Yemen

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Re: Power button problems

2012-10-27, 16:41 PM

  I'm now convinced that I made a mistake by choosing to buy this type of tablet..!

Nevertheless, its theoretical capabilities; hardware serious problems are widely reported on this product!

I wonder if this company has a Q.C & Q.A department and whether someone had read their reports on the observed defects someone might had reported.

 

Surely I wont buy any product from this brand in the future, and never recommend it to anyone.

 

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248 Posts

08-24-2010

New york

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Re: Power button problems

2013-01-07, 3:00 AM

I have the TPT1....

 

actually I got it when it first came out....

 

Upon reading this forum....i am worried if this is a problem that is affecting all TPT1 users out there. Currently my power button has not experienced any problems....and neither has my usb cable has encountered  any problems...o_o

 

Now I am scared to use my tablet because I am afraid that I am going to break it 

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248 Posts

08-24-2010

New york

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Re: Power button problems

2013-01-07, 4:33 AM

Question,

 

Is it possible for us to order the actual button so we can user replace the button? Or is it not the button that is broken and the actual problem lies in the poor soldering / design of the button

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1808 Posts

08-17-2011

USA

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Re: Power button problems

2013-01-07, 7:06 AM
Not sure about ordering, but soldering is definitely an issue.
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3 Posts

11-10-2009

Toronto

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Re: Power button problems

2013-03-24, 5:55 AM

just had my powerbutton broken about a month ago... decided to abandon it till now..

 

i found this video on youtube of a guy fixing the powerbutton on the original thinkpad tablet

 

http://www.youtube.com/watch?v=IbePID-21gg

 

soldering required; anyways, i was wondering if any electrician gurus can tell me if it would be ok to use super-glue to connect the powerbutton piece to the board, seems like as long as i dont block the 3 shiny metal parts with the super-glue it would be okay right?

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468 Posts

01-30-2012

United States of America

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Re: Power button problems

2013-03-24, 17:12 PM

wrote:

just had my powerbutton broken about a month ago... decided to abandon it till now..

 

i found this video on youtube of a guy fixing the powerbutton on the original thinkpad tablet

 

http://www.youtube.com/watch?v=IbePID-21gg

 

soldering required; anyways, i was wondering if any electrician gurus can tell me if it would be ok to use super-glue to connect the powerbutton piece to the board, seems like as long as i dont block the 3 shiny metal parts with the super-glue it would be okay right?


If your aim is to avoid soldering then switch operation is going to be flaky at best due to poor contact with the pads on the board. Re-solder then use epoxy instead of SG. Prevention is better than cure, reinforce the volume buttons with epoxy while you're at it.

 

http://forum.xda-developers.com/showthread.php?t=1521389

 

Those who reinforced the buttons with epoxy before any mishap will probably never experience a button mishap.

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