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67 Posts

10-04-2011

USA

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Re: Power button problems

2011-12-10, 0:17 AM

My TPT power button seems to be heading in the same direction, and I am now at the fingernail stage.  Given that I have already gone through the USB port replacement, and the posts here on the long delay time for repair, should I just gently coax it along until more parts are available and hope it does not fail?  Is there always a progression from fingernail stage until it is non-functioning?

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14 Posts

11-28-2011

Austria

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Re: Power button problems

2011-12-12, 11:10 AM

Update:

On Friday the 9th I got a mail from the repaircenter  titling repair completed saying that they will send the TPT back to me till Monday  so 2 weeks are not too bad.

 

Today I got the TPT back and was really happy I opend the box and found a letter saying no repair was done. At first I couldn't´t believe it and tried to press the power button; it was still not responding ....

So I took my mobile and called the "German" lenovo support  (the number is already on speed dial) . And asked why they didn't´t do anything the last 2 weeks.

The answer was that in my serial number there was a C where the employee at the support center hat typed in a K so they weren't´t able to do anything with the tablet  and they weren't able to contact me ( I havn´t got any email from Lenovo until last Friday) and the phone number they had on the files was still the wrong one  (numbers twisted)  despite I called them twice to get it right after getting the confirmation mail in the first place.

 

So I Have to send the TPT in once again and have to wait for at least another 2 weeks, according to the comments in the forum maybe till February next year.....

 

 

 

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5 Posts

11-30-2011

UK

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  • Message 73 of 329

Re: Power button problems

2011-12-12, 17:41 PM

Update: 

 

My TPT has been with UK support for almost two weeks now. I've called a couple of times and told: 

1. The part required is on order

2. You can call us tomorrow to escalate to obtain a ETA for the part

3. (after calling again). "No information, we will contact you to let you know to let you know when we have an ETA". 

 

So I guess the line of "we aim to repair your item within 5 business days " is marketing catch.

 

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13 Posts

12-13-2011

Guam

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Re: Power button problems

2011-12-13, 7:19 AM

My problems with the switches started when my "volume up" switch stopped working..........a day later I couldn't power on the tablet. I opened my tablet to find the micro switches had fallen off the front facing camera board. The front facing camera board (04W2155) contains the volume up/down and the power on/off switches....upon closer exam, it is just a matter of time before ALL ThinkPad Tablets out there fail. The switches are held to the board by three small solder points........ Note to Lenovo: If the two metal post on the switch were long enough to extend all the way through the board and bent on the underside it may give additional support.

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14 Posts

11-28-2011

Austria

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Re: Power button problems

2011-12-13, 12:14 PM

The real problem is, if Lenovo simply replaces the broken part with an identical new one, the Problem will only be "solved" for the next few months,  no problem since the warranty for the replaced part will be renewed for the full time ( at least in Austrian law ). But it will be extremely annoying sending the TPT to the repair center over and over again...

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2 Posts

10-08-2011

Austria

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  • Message 76 of 329

Re: Power button problems

2011-12-13, 12:31 PM

My TPT arrived at the service center last friday afternoon. Yesterday the status in the web tracking system changed to "Reparatur in Bearbeitung. Kontaktieren Sie bitte den Kundendienst.". Not sure what to do now, I decided to change the language  in the tracking system to english and now everything was clear "Repair On Hold - Contact Call Center" (IBM is well known for there translations ;-)). I called the support center and thy guy told me that there is a problem with the serial number and I should tell him the right one. I told him that I don't have the correct serial number becaus it is only on the device and this is the only TPT I own. He changed the serial number in the system an hopefully the repair could continue ;-). I wished they sent an email.

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9380 Posts

11-27-2007

SK

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Re: Power Button switch fell off the motherboard

2011-12-13, 7:23 AM

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30 Posts

10-25-2011

Kansas

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  • Message 78 of 329

Re: Power button problems

2011-12-13, 22:53 PM

The volume switches and the power switch are identical switches and are mounted to the board in the same manner.  My power switch came off of the board several weeks ago.  I was able to get an IBM repair rep to come to my office to install a new board, but when he got here discovered that he had the wrong board.  But, I got to see inside the unit and see what actually happened.

 

The switch is soldered to the board (forward facing camera assembly). It appears that it was a cold solder joint or some other reason the solder did not completely adhere to the switch terminals.  While I do NOT recommend this, if you are experienced with soldering and have a soldering iron with a VERY small tip, it would not be difficult to reattach the switch.  But I expect this would void the warranty if you ever need to send it in for other reasons. 

 

DRW

 

 

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134 Posts

10-28-2011

Colorado

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Re: Power button problems

2011-12-14, 2:05 AM
@drw170 Do you think one could use something like JB Weld instead of regular solder?
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13 Posts

12-13-2011

Guam

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Re: Power button problems

2011-12-14, 4:03 AM

No, JB Weld will not work.....JB Weld is an insulator not a conductor.

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