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4 Posts

07-26-2016

NZ

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SIM card cannot be detected on thinkpad 10

2016-07-26, 3:45 AM

I have Windows 10 installed on my Australasian model thinkpad 10 PN 20C3001QAU. Sierra mobile network is installed. The system does not detect the installed SIM card yet the device manager states the mobile system is working correctly. I have tried the SIM from my phone but with the same result. This is the first time a SIM has been inserted in this pad. The wireless details are

Model: EM7345 4G LTE

Firmware: FIH160_V1.1_Modem_01.1349.12

Network type GSM

Some help with this issue would be gratefuuly appreciated.

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18 Posts

06-22-2016

US

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Re: SIM card cannot be detected on thinkpad 10

2016-07-31, 17:31 PM

Hi there. I had the same issue with my X1 Tablet. My issue was caused by Windows 10 replacing the Lenovo based drivers for the WWAN card. I was able to resolve it by:

1. Downloading and installing the latest WWAN driver from lenovo. com

2. Restart the tablet

3. Perform system lenovo system update (This seemed to isntall the necessary carier software which in my case was Verizon)

4. Restart the tablet one more time

5. Sim card was detected

 

I hope this helps

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4 Posts

07-26-2016

NZ

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Re: SIM card cannot be detected on thinkpad 10

2016-08-20, 10:33 AM

Hi, thank you for your interest and  solution. Unfortunately that hasn't worked. The tablet is still under warranty so now I feel it maybe a system/mechanical issue that I now need to pursue with Lenovo.

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1609 Posts

09-16-2014

US

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Re: SIM card cannot be detected on thinkpad 10

2016-09-11, 18:16 PM

An issue has been identified where a SIM Card may not be detected in systems equipped with an EM7345 WWAN Adapter on Lenovo ThinkPads. For this particular issue, no SIM Card is ever detected.

 

For assistance with this issue, please contact Lenovo Service for support and reference Service TIP #SF16-T0076/ HT # HT501750.

 

Thank you,

0 person found this solution to be helpful.

This helped me too

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4 Posts

07-26-2016

NZ

3 Signins

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  • Posts: 4
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  • Message 5 of 6

Re: SIM card cannot be detected on thinkpad 10

2016-09-12, 10:11 AM

Hi, Amy.

I cannot reach Lenovo Service on the link that you provided

My thinkpad S/N is XXX. Model 20C3001QAU.

Warmest regards, Dave

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1609 Posts

09-16-2014

US

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Re: SIM card cannot be detected on thinkpad 10

2016-09-12, 13:29 PM

Davrown,

 

Try this link for Lenovo Service in New Zealand.

 

Thank you,

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