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3 Posts

04-27-2013

Austria

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Tablet 2: Does not start after installing Office 2013; "PC could not be automatically repaired"

2013-04-27, 11:56 AM

* New Thinpad Tablet 2 64 GB

* Unpacked and configured it; all worked fine

* Installed Office 2013 32 bit and restarted tablet

* Tablet would not start properly anymore; pressed power button for 3 secs to power down

 

* Next start: Tablet tries automatic repair, then tries to diagnose PC

* Error message: PC could not be automatically repaired

* Chose "extended/advanced options" and tried all options (refresh, reset to factory settings, use device - USB). None worked (used USB recovery key, downloaded from Lenovo site and Windows 8 recovery USB).

 

* Tried "advanced options" from "troubleshoot" menu and then "system restore"; chose "Windows 8"; dialog "Restore system files and settings" appears; chose "next"; chose "proplus" recovery point; "local disk c:" is greyed out => so nothing to restore

 

* Entered BIOS menu during boot (power button and tapping volume up at same time)

* Changed boot order: USB first

* Restarted tablet with Win 8 recovery USB plugged in. Nothing happened. Tablet tries automatic recovery again

* Restarted tablet with USB recovery key. Nothing happened. Tablet tries automatic recovery again

* Restarted tablet and activated recovery mode (power button and tapping volume down ath same time). Followed hints on screen but ended up with same options as described above (refresh, reset to factory...)

 

So my brand new tablet 2 is dead only because of installing MS's main product: Office.  

 

Any help appreciated, thanks

Thomas

 

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1302 Posts

12-06-2012

Raleigh, NC

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Re: Tablet 2: Does not start after installing Office 2013; "PC could not be automatically repa

2013-04-29, 19:26 PM

Hi, Thomas

 

To try and use a recovery USB device, go back into the BIOS and disable Secure Boot under the Security tab. Even if the boot order has changed, unless Secure Boot is disabled, the system will not boot anything but the OS, so disabling this should allow you to use your recovery media. 

 

Best of luck,

Adam

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3 Posts

04-27-2013

Austria

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  • Posts: 3
  • Registered: ‎04-27-2013
  • Location: Austria
  • Views: 23
  • Message 3 of 3

Re: Tablet 2: Does not start after installing Office 2013; "PC could not be automatically repa

2013-04-29, 22:54 PM

Thanks Adam, 

tried to disable "secure boot" in the bios but tablet still did not boot from the recovery usb.

I sent the tablet back to the supplier and now I keep the fingers crossed that a new one will survive office 2013.-)

Regards

Thomas

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