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Tablet X1 tablet 3rd Gen touch screen problem

2020-01-20, 5:02 AM

My tablet is a tablet EVO, PF: 180KRE

The finger touch suddenly unfunctional after I added a new device, Lenovo active Pen 2. But the pen worked.

Then I tried to solve the finger touch problem and mistakenly installed a touch screen firmware of YOGA 720 to my tablet...

Then the Pen does not work either.

 

 

I thinke the problem is similar to Yoga 720 touch screen problem. Lenovo support said they cannot find the touchscreen firmware of Tablet X1 Evo....

 

Right now i want my Pen back at least...

 

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1815 Posts

08-02-2018

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Re: Tablet X1 tablet 3rd Gen touch screen problem

2020-01-20, 14:29 PM

Hi Rik15!

 

Welcome to our forums community.

 

If the firmware is not made available publicly, it is more likely available at the repair center. We suggest you to setup service from our support here: https://pcsupport.lenovo.com/us/en/SupportPhoneList. I hope that helps.



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Re: Tablet X1 tablet 3rd Gen touch screen problem

2020-01-20, 14:43 PM

Hi, Jwes,

 

Thank you!

 

I am out of the US now, tried local lenovo phone support, they said they don't have this firmware. 

I suppose local lenovo support center should have the same resource, so i doubt the US support center can give the firmware to me.

 

Anyway, i will try to find a way to call the 800-426-7378 from overseas. But would prefer they reply my email.

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Re: Tablet X1 tablet 3rd Gen touch screen problem

2020-01-20, 15:57 PM

I just called the US lenovo support, they cannot provide service because waranty expired and cannot bill me (do not have US phone, address...) They asked me to call local support team (Japan), Japan lenovo support said as this tablet is bought in the US, they do not have the firmware and ask me to call the US...

I swear i will buy apple next time...

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195 Posts

03-03-2017

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Re: Tablet X1 tablet 3rd Gen touch screen problem

2020-01-20, 18:24 PM

All of the drivers are located here https://pcsupport.lenovo.com/us/en/products/tablets/thinkpad-tablet-series/thinkpad-x1-tablet-3rd-gen-20kj-20kk/downloads/driver-list

 

You can try and see whether any of them fixes the touch and pen issue. I'd suggest the Display and pen, mouse, keyboard sections.

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Re: Tablet X1 tablet 3rd Gen touch screen problem

2020-01-21, 4:50 AM

Thank you

but the firmware i need is not avaiable there.

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Re: Tablet X1 tablet 3rd Gen touch screen problem

2020-01-21, 12:24 PM

You know this because....?

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