Thinkpad 10: Does anyone else have issues with powering up after a shutdown?

[BWilsonSr80]

I've noticed on numerous occasions that after I shut down my tablet, then hit the power button again (briefly, holding for 3 seconds, holding for 5 seconds, holding for 10 seconds, and holding for even longer), the tablet won't start up. If I come back 5-10 minutes later, then tap the power button, then it powers on fine.

Has anyone else ran across this?

[TT137]

I had a problem like that on my Thinkpad 8, and it turned out the tablet was crashing at poweroff due to a bad broadcom wifi driver. It was basically lights-out and dumping memory for several minutes. Look for a recent "memory.dmp" file in your C:\Windows directory, if the timestamp matches your last shutdown, check the event viewer system logs for more information.

[BWilsonSr80]

Its possible. Prior to updating the drivers, it was getting bugchecks due to the broadcom drivers (actual bugchecks though, no blank screen). I was hoping that updating the driver stack would resolve that issue. I'll look into it and if its there, debug the dump; of course without the private symbols I won't be able to send specifics to Broadcom or Lenovo.

[BWilsonSr80 · Accepted solution]

Ok so it WAS a bugcheck, just not the same one as before. The updated wireless NIC drivers appear to have resolved that particular issue where the 9f bugcheck occurs due to the broadcom drivers. I went through the dump and debugged it....

In this case, it is still a 9f bugcheck, but it was the native power management driver within Windows (acpi.sys) that was causing the bugcheck this time.

The fix was to install the Lenovo power management driver. Afterwards the bugcheck no longer occurs, however be advised that the Lenovo Power Management driver introduces other boot time errors. Without getting into a long list, it causes delays in bluetooth keyboards reconnecting after boot, as well as delays the NFC reader from starting (which will litter the event log).

[TT137]

Do you have any of the Lenovo utilities installed? I find all sorts of these issues when the Companion libraries and app are installed, but they all vanish in a stock Windows config. Since they don't provide me any value, I just leave them out. Same goes for the libraries that the TXEI security driver package installs, I stick to the drivers only.

[Puppy]

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BWilsonSr80 wrote:

In this case, it is still a 9f bugcheck, but it was the native power management driver within Windows (acpi.sys) that was causing the bugcheck this time.

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Do you have full dump and use Microsoft Kernel Debugger to diagnose it ? The ACPI.SYS is too generic result for 9F bugcheck. Having full dump you can narrow it because the kernel debugger can display the blocked IRP. I had several 9F BSODs lately because of broken touchscreen cable. The first result was ACPI.SYS but debugging the blocked IRP revealed it was actually I2C Controller driver (the touchscreen is connected to).

Instead of this

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, ffffe001887098c0, fffff8023cbbccb0, ffffe001899109d0}

Probably caused by : ACPI.sys

You get more detailed information

FAILURE_BUCKET_ID:  0x9F_3_iaioi2ce_DEV_80860F41_IMAGE_ACPI.sys

     cmd  flg cl Device   File     Completion-Context
			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 ffffe001887098c0 00000000 00000000-00000000    pending
	       \Driver\ACPI
			Args: 00000000 00000001 00000001 00000000
 [ 16, 2]   0 e1 ffffe00189790ba0 00000000 fffff8023b5a61cc-ffffe00189c0fb58 Success Error Cancel pending
	      *** ERROR: Module load completed but symbols could not be loaded for iaioi2ce.sys
 \Driver\iaioi2c	nt!PopRequestCompletion

[Puppy]

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TT137 wrote:

Do you have any of the Lenovo utilities installed? I find all sorts of these issues when the Companion libraries and app are installed, but they all vanish in a stock Windows config.

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Yep, there are several Lenovo UMDF drivers related to Lenovo Companion and Settings apps. The only feature of Settings app I found useful is detailed battery information. I also think there is a mess left in registry when those apps are uninstalled, namely the UMDF drivers registration.

[BWilsonSr80]

Yes they are still on; I haven't gone through and unloaded all the garbage yet. Usually I blow away the default build and just reload it with a fresh OS; just havent gotten around to it yet.

[BWilsonSr80]

ACPI can definitely cause bugchecks (I've seen it multiple times), but its usually due to a handoff from something else in most cases. This is a kernel dump, so of course I can't dig into it as much as I'd like per say, but in looking at the problem stack, it looks like it was a handoff from the intel graphics driver.
So, you're correct in that acpi might have been a generic response due to the handoff of the intel driver.
But, that doesn't change the fix....installation of the lenovo power mgmt package resolved the issue. I kind of doubt this would've even occurred with a fresh load of the OS. In my experience, Lenovo sucks BADLY at providing stable images on their systems by default (not to mention all the useless bloatware).