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10 Posts

01-17-2019

IT

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Thinkpad X1 tablet 1st gen random freezing

2020-08-05, 15:10 PM

Hi there,

 

My thinkpad x1 tablet 1st randomly freezes at times. Everything freezes for more or less 30seconds, and then everything works again. Strangely, while the tablet freezes, it receives inputs (which are displayed after freeze ends). For example, it happens that what I am writing in a Word doc during the freezing appears only when freezing ends.

I did not notice any recurring pattern (correlating freezing with the use of a specific app/software).

 

So far I have tried the following:

 

  • updated all drivers and BIOS through Lenovo Vantage;
  • updated W10 to the latest release;
  • ran Lenovo Diagnostics and Windows Memory check tools. No errors/damages were detected.

 

I noticed that, when I use an external monitor, the problem completely disappears.

 

Any suggestions to fix this problem?

 

Thank you for your help!

 

Best, Francesco

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895 Posts

01-04-2018

US

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  • Message 2 of 7

Re:Thinkpad X1 tablet 1st gen random freezing

2020-08-05, 17:55 PM

If this is a new issue, then it's best to revert back to the drivers you had before the issue started. It's worth a shot to go here and install the drivers that came with the computer to begin with:

 

https://pcsupport.lenovo.com/us/en/products/tablets/thinkpad-tablet-series/thinkpad-x1-tablet/downloads/driver-list/

 

Let me know how it goes.

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10 Posts

01-17-2019

IT

37 Signins

259 Page Views

  • Posts: 10
  • Registered: ‎01-17-2019
  • Location: IT
  • Views: 259
  • Message 3 of 7

Re:Thinkpad X1 tablet 1st gen random freezing

2020-08-06, 8:33 AM

Hello @LelouchV ,

 

Thank you for your reply.

The problem was already present with the original drivers.

 

I would like to add one thing. The problem disappears completely not only when I plug an external display turning off the tablet display, but also when watching videos in full screen mode using the tablet screen.

 

Thank you for your help.

Best, Francesco

 

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895 Posts

01-04-2018

US

501 Signins

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  • Posts: 895
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  • Message 4 of 7

Re:Thinkpad X1 tablet 1st gen random freezing

2020-08-06, 8:43 AM
An issue like this will likely end up being a physical issue with either the LCD or a chip that directly connects with the laptop screen. You should send the laptop in for warranty repair if it's still within the warranty period. The next best thing is to reinstall Windows - start from scratch. This will fix the issue on the off chance that it's not physical.
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10 Posts

01-17-2019

IT

37 Signins

259 Page Views

  • Posts: 10
  • Registered: ‎01-17-2019
  • Location: IT
  • Views: 259
  • Message 5 of 7

Re:Thinkpad X1 tablet 1st gen random freezing

2020-08-06, 9:09 AM

Such an issue could be detected by the diagnostics programs of the PC?

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895 Posts

01-04-2018

US

501 Signins

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  • Posts: 895
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  • Message 6 of 7

Re:Thinkpad X1 tablet 1st gen random freezing

2020-08-06, 9:10 AM
Not likely unfortunately.
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10 Posts

01-17-2019

IT

37 Signins

259 Page Views

  • Posts: 10
  • Registered: ‎01-17-2019
  • Location: IT
  • Views: 259
  • Message 7 of 7

Re:Thinkpad X1 tablet 1st gen random freezing

2020-08-06, 9:11 AM

thanks for your help.

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