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59 Posts

08-19-2011

Chicago

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  • Posts: 59
  • Registered: ‎08-19-2011
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  • Message 1 of 6

Thinkpad pen not working

2015-07-27, 19:11 PM

My Thinkpad tablet  pen was working but now it does not work on any screen touch. How do I diagnose & fix. Control Panel -> System states full windows touch support with 5 touch points.

 

I cannot find model # but have product 3679CTO

 

John

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1118 Posts

12-06-2012

Netherlands

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  • Message 2 of 6

Re: Thinkpad pen not working

2015-07-28, 8:09 AM

What is listed under the Human Interface Devices section in Device Manager?

 

You should have an entry called "Wacom Device" listed.

----------------------------

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

 

The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ...

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59 Posts

08-19-2011

Chicago

36 Signins

179 Page Views

  • Posts: 59
  • Registered: ‎08-19-2011
  • Location: Chicago
  • Views: 179
  • Message 3 of 6

Re: Thinkpad pen not working

2015-07-28, 16:15 PM

No Wacom device listed. I am technical, where do I get hte driver?

 

John

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1118 Posts

12-06-2012

Netherlands

6371 Signins

67362 Page Views

  • Posts: 1118
  • Registered: ‎12-06-2012
  • Location: Netherlands
  • Views: 67362
  • Message 4 of 6

Re: Thinkpad pen not working

2015-07-28, 17:19 PM

Hmm. Is there an "unknown device" listed in Device Manager? If so, then that could be the Wacom hardware, and the device driver software has got corrupted somehow.

 

You can get the driver from here:

 

http://support.lenovo.com/us/en/products/tablets/thinkpad-tablet-series/thinkpad-tablet-2

 

 

You need the WinTab driver

 

If there is no "unknown device" showing, then this could mean that there's a hardware problem with the Wacom digitizer, and that's why it's not showing up in Device Manager...

----------------------------

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

 

The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ...

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59 Posts

08-19-2011

Chicago

36 Signins

179 Page Views

  • Posts: 59
  • Registered: ‎08-19-2011
  • Location: Chicago
  • Views: 179
  • Message 5 of 6

Re: Thinkpad pen not working

2015-07-28, 19:53 PM

I installed WinTab driver and it returned - A supported tablet was not found on the system

 

Thoughts?

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1118 Posts

12-06-2012

Netherlands

6371 Signins

67362 Page Views

  • Posts: 1118
  • Registered: ‎12-06-2012
  • Location: Netherlands
  • Views: 67362
  • Message 6 of 6

Re: Thinkpad pen not working

2015-07-28, 20:44 PM

If the pen was working on your system, but it isn't now, then it does sound like a hardware problem...

----------------------------

The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.

 

The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ...

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