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WWAN
Posts: 1,773
Registered: ‎08-17-2011
Location: USA
Message 21 of 210 (1,517 Views)

Re: Warranty refused : broken USB port

[ Edited ]

Email received JameZ. Thank you. I have questions/concerns and will address them via return email.

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Don't get mad, get root.
3679CTO
SCSI Port
Posts: 74
Registered: ‎04-06-2011
Location: UK
Message 22 of 210 (1,516 Views)

Re: Warranty refused : broken USB port

Hi Jamez,

 

Can you just confirm that (assuming no abuse but regular use only) broken internal USB pins should come under warranty?  I am really reluctant to purchase future units if I need to escalate to EU Direcotor level when this happens again.  From some feedback here, the problem does not seem completely isolated.

 

We do love the tablet but if TCO is high, then it is not a cost effective buy.

 

Thanks,

 

Mike

Punch Card
Posts: 63
Registered: ‎09-07-2011
Location: Ohio, USA
Message 23 of 210 (1,471 Views)

Re: Warranty refused : broken USB port

My USB port has become loose as well and in order to charge, the cord must be lifted upward slightly. I have filed a service request and will be receiving a box to ship the tablet in tomorrow. I will update this thread with my experience in getting this taken care of. This is the price we pay for being early adopters of a new Lenovo product line. Still I've been happy with the tablet overall so far.

WWAN
Posts: 1,773
Registered: ‎08-17-2011
Location: USA
Message 24 of 210 (1,462 Views)

Re: Warranty refused : broken USB port

Myself as well. Once you decide to buy the first gen of a device you agree to the territory.
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Don't get mad, get root.
3679CTO
Lenovo Staff
Posts: 3,700
Registered: ‎07-11-2010
Location: Malaysia
Message 25 of 210 (1,419 Views)

Re: Warranty refused : broken USB port

@justguy,

I can't confirm that as there is no internal note on it, it would stil need the EU customer relations to approve the warranty.

@rhillson,

Can I have your unit to be shipped to engineering as well?

//JameZ
Blue Screen Again
Posts: 8
Registered: ‎10-07-2011
Location: Colorado
Message 26 of 210 (1,405 Views)

Re: Warranty refused : broken USB port

I have the same problem as rhillson but dont have to push upward yet. But it has become loose. I've got it even less than a week! 

 

Jamez, I also sent you a PM on the details. How long do you think they can fix this kind of problem? 

Lenovo Staff
Posts: 3,700
Registered: ‎07-11-2010
Location: Malaysia
Message 27 of 210 (1,392 Views)

Re: Warranty refused : broken USB port

@Bach,

Yes, I've received your PM on this too. I am not sure how long the service would take.

Please check with the call center for this.

@All,

Appreciate if someone can provide a picture or upload a video on youtube to show that the port is lose / not charging. It would be of great help.

Thank you
James
Punch Card
Posts: 63
Registered: ‎09-07-2011
Location: Ohio, USA
Message 28 of 210 (1,367 Views)

Re: Warranty refused : broken USB port

For Jamez and everyone else, I made a quick youtube video with my phone showing the charging issue I'm having:

 

http://www.youtube.com/watch?v=TQnkSIc9KhE

WWAN
Posts: 1,773
Registered: ‎08-17-2011
Location: USA
Message 29 of 210 (1,363 Views)

Re: Warranty refused : broken USB port

Thanks for that.
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Don't get mad, get root.
3679CTO
Punch Card
Posts: 14
Registered: ‎10-18-2011
Location: Boston, MA
Message 30 of 210 (1,341 Views)

Re: Warranty refused : broken USB port

It's possible that the soldering for the usb port was defective in some units. Generally, they should last a few years, but the newer regulated solder material doesn't have the same longevity as lead-based solder. And as we all know, lead isn't particularly good for you.Smiley Wink

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