02-14-2012 05:55 AM
I called yesterday the Lenovo French support (I think in UK). Excellent welcome. I received 1 hour later a message with all informations for returning my TPT. It was sent yesterday afternoon, with a small notes explaining the problem. I'll wait.
02-15-2012 09:48 AM
Finally I brought mine to a Lenovo Service Partner here in Vienna/Austria today to have it repaired under warranty... first thing the lady at the desk told me: Generally NO mechanical defects AT ALL would be repaired under warranty. This is their strict warranty rule by Lenovo!!!!!!! Yeah!!
In my case those are:
I could hardly beliefe my ears, this is unbelievable .
Still I wait to get this verdict on paper, but forehand I am simply...let´s say... surprised.
02-15-2012 11:39 AM - edited 02-15-2012 07:42 PM
They tried that before and it didn't work. Lenovo has since admitted these are build issues and as such are being treated in-warranty. Don't take no for an answer.
02-16-2012 12:34 AM
Of course, warranty always concerns the whole device. And I consider that, to some extent, this micro-USB weakness might be considered as a hidden defect.
When I phoned to Lenovo, I clearly explained the problem to my interlocutor, who recorded my explanations.
After that, she gave me a seven-days-validity file (return) number. This clearly means that Lenovo approved my claim.
Otherwise, she would have explained to me that the USB connector was excluded of the warranty.
The french "Code Civil" (I know, french only...) enacts that "salespersons are legally obliged to deliver to the buyer merchandises in condition to be used for the usage to whom they were designed" and has to ensure the responsibility of hidden defects.
02-17-2012 06:13 AM - edited 02-17-2012 06:21 AM
Well it's been a week and a half since my 183927U was returned from Lenovo US and I must compliment them on a job well done:
The turnaround time from posting it in to receiving the repaired unit was 7 days (Monday to Monday), 1 being a delay awaiting my input and 2 awaiting a replacement part. They replaced the "FRU Button Kit", "LCD Misc Kit" and themotherboard and all is working well: Excellent!
Following is my experience (as best I recall):
After my power button became completely unresponsive, I recorded my setup, removed the stylus and SD card, performed a factory reset and sent it in. (You guys are crazy leaving your settings exposed without wiping it). I logged two issues:
The latter issue, although completely true, may well have been due to my PC or USB cable but the real intent was to havethe technician inspect and test the USB port, and possibly replace the motherboard with the upgraded/ properly-mountedusb-port if necessary.
After receiving it I charged it completely using my dock and inspected:
I performed a factory reset and loaded 075_US without issue.
I went through the initial setup.
Although I had my backups from "MyBackup Pro", I decided to reinstall everything from scratch, especially I previouslysuffered with frequent "Activity Launcher Force Closes".
After finding the time within 2 days I reinstalled everything (excepting the buggy CNN app.) and have been using it since(11 days). I am happy to report the following:
In conclusion, I am very happy with my experience with Lenovo's warranty repair service and am glad I sent it in rather thanrepair the buttons myself. I suspect that there may be more to the motherboard replacement that just the micro-USB portissue (due to the unit's overall performance improvement and the similar "not sturdy" feel of the port) but this is just myspeculation.
If you are still in warranty, I recommend that you send in your unit if you experience any of these issues. It is unfortunatethat persons are having varied experiences with Lenovo warranty but I think it is still your best option to pursue.
I am posting my experience on both threads (power button; micro-USB).
02-17-2012 06:27 AM
02-17-2012 08:21 PM
anyone have an idea of what's the replacement part of the micro usb port? Is it a samtec connector of some form, or something I can order on digi-key?
I unfortunately bought my TPT without warranty, and finally realized it's the source of all my chargin woes. I know someone who can solder in a new one thankfully
02-18-2012 03:20 AM