02-14-2012 05:55 AM
I called yesterday the Lenovo French support (I think in UK). Excellent welcome. I received 1 hour later a message with all informations for returning my TPT. It was sent yesterday afternoon, with a small notes explaining the problem. I'll wait.
02-15-2012 09:48 AM
Finally I brought mine to a Lenovo Service Partner here in Vienna/Austria today to have it repaired under warranty... first thing the lady at the desk told me: Generally NO mechanical defects AT ALL would be repaired under warranty. This is their strict warranty rule by Lenovo!!!!!!! Yeah!!
In my case those are:
I could hardly beliefe my ears, this is unbelievable .
Still I wait to get this verdict on paper, but forehand I am simply...let´s say... surprised.
02-15-2012 11:39 AM - edited 02-15-2012 07:42 PM
They tried that before and it didn't work. Lenovo has since admitted these are build issues and as such are being treated in-warranty. Don't take no for an answer.
02-16-2012 12:34 AM
Of course, warranty always concerns the whole device. And I consider that, to some extent, this micro-USB weakness might be considered as a hidden defect.
When I phoned to Lenovo, I clearly explained the problem to my interlocutor, who recorded my explanations.
After that, she gave me a seven-days-validity file (return) number. This clearly means that Lenovo approved my claim.
Otherwise, she would have explained to me that the USB connector was excluded of the warranty.
The french "Code Civil" (I know, french only...) enacts that "salespersons are legally obliged to deliver to the buyer merchandises in condition to be used for the usage to whom they were designed" and has to ensure the responsibility of hidden defects.
02-17-2012 06:13 AM - edited 02-17-2012 06:21 AM
Well it's been a week and a half since my 183927U
The turnaround time from posting it in to receivin
Following is my experience (as best I recall):
After my power button became completely unresponsi
The latter issue, although completely true, may we
After receiving it I charged it completely using m
I performed a factory reset and loaded 075_US with
I went through the initial setup.
Although I had my backups from "MyBackup Pro", I d
After finding the time within 2 days I reinstalled
In conclusion, I am very happy with my experience
If you are still in warranty, I recommend that you
I am posting my experience on both threads (power
02-17-2012 06:27 AM
02-17-2012 08:21 PM
anyone have an idea of what's the replacement part of the micro usb port? Is it a samtec connector of some form, or something I can order on digi-key?
I unfortunately bought my TPT without warranty, and finally realized it's the source of all my chargin woes. I know someone who can solder in a new one thankfully
02-18-2012 03:20 AM