05-03-2012 05:51 PM
I've been using my Thankpad Tablet since December and I love it, until now. Last week while at work the device would not boot up. It would go through the process but then shutdown just before going to the wallpaper. I called technical support and they were very nice. I was told I would have to send it in for service and it was under warranty, so that's what I did.
Today I received a message telling me that after looking over my tablet they determined that the system board needed to be replaced, however there was a problem with the usb port and that was not covered under warranty and they could fix it for $750. I could not believe what I was hearing, I didn't even pay that much for the device. When I called back they told me that water had gotten into the machine and that caused the damage to the system board. I work in an office, sometimes going to jobsites, I do not understand how water got inside. Is this a downfall of the usb port? Has anyone else had this problem? This is supposed to be a business machine!!
Is there anyone out there that can help me understand?
05-03-2012 11:22 PM