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9 Posts

03-19-2020

Turkey

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X1 Tablet 1st Gen Camera issue

2020-03-19, 0:40 AM

Hello

 

I have X1 Tablet 1st gen, I have problem with front and rear cameras, somtimes works and sometimes not, when I close the camera app the green light in the front camera keeps ON, and the rear camera dosent work, I have tried to download the latest Camera Driver, but the problem remains, anyone can help me

 

win 10 pro with latest update

 

regards

 

Edit: here is picture of issue:

 

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9 Posts

03-19-2020

Turkey

11 Signins

70 Page Views

  • Posts: 9
  • Registered: ‎03-19-2020
  • Location: Turkey
  • Views: 70

Re:X1 Tablet 1st Gen Camera issue

2020-05-05, 3:52 AM

I've found the problem, it is a driver issue as I thought , I downloaded (Lenovo Recovery Media) for my X1 Tablet gen1, from Lenovo website, then installed it through USB-stick, after installation the windows version was; Windows 10 Pro version 1703 (see picture 1), til now camera worked perfect, then the windows begun updating my drivers, Display etc... after updating the driver of intel hd graphics 515, the camera stopped working again, I knew it was a drivers issue so I took picture of drivers before beginning updating my drivers : (Intel HD Graphics 515, AVStream Camera 2500, Camera Sensor OV8858 and OV2740), I rolledback my drivers to these version (se pictures 2, 3 and 4), now the Camera returned to working again, Lenovo need to solve this problem with these 4 drivers

 

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9 Posts

03-19-2020

Turkey

11 Signins

70 Page Views

  • Posts: 9
  • Registered: ‎03-19-2020
  • Location: Turkey
  • Views: 70
  • Message 2 of 4

Re:X1 Tablet 1st Gen Camera issue

2020-05-05, 3:52 AM

I've found the problem, it is a driver issue as I thought , I downloaded (Lenovo Recovery Media) for my X1 Tablet gen1, from Lenovo website, then installed it through USB-stick, after installation the windows version was; Windows 10 Pro version 1703 (see picture 1), til now camera worked perfect, then the windows begun updating my drivers, Display etc... after updating the driver of intel hd graphics 515, the camera stopped working again, I knew it was a drivers issue so I took picture of drivers before beginning updating my drivers : (Intel HD Graphics 515, AVStream Camera 2500, Camera Sensor OV8858 and OV2740), I rolledback my drivers to these version (se pictures 2, 3 and 4), now the Camera returned to working again, Lenovo need to solve this problem with these 4 drivers

 

3 person found this solution to be helpful.

This helped me too

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3 Posts

05-25-2020

United States of America

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Re:X1 Tablet 1st Gen Camera issue

2020-05-29, 21:14 PM
Hey there, thanks for sharing your solution! I have tried the steps described above and I still can't get the camera to work. Not only that, now both my cameras are not working! I just bought this laptop a week back and wasn't expecting anything like this so soon. Any help and guidance would be much appreciated!
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1 Posts

06-29-2020

United States of America

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Re:X1 Tablet 1st Gen Camera issue

2020-06-29, 20:07 PM

I have the very same problem but unfortunately I have no previous version of the driver to roll back and I do not feel confident enough to change the drivers manually.

I have been dealing with this issue for some time and nobody could solve it. The only solution I found was using an external webcam.

I should wait for Lenovo to solve the problem, do I?

Thank you very much!!

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