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Lenovo Employee Rydeen
Lenovo Employee
Posts: 352
Registered: ‎03-03-2017
Location: JP
Views: 1,913
Message 11 of 24

Re: X1 Tablet 1st Gen Ran into Problem when the Keyboard is Detached!

Dear customers,

development team had identified the root cause of the BSoD issue on SynTP.sys.

They are preparing the fix driver and will be available within a couple of weeks.

parkerman0216
Paper Tape
Posts: 7
Registered: ‎05-27-2018
Location: CN
Views: 1,864
Message 12 of 24

Re: X1 Tablet 3rd Gen Ran into Problem when the Keyboard is Detached!

Normally,I think the bios update will solve this problem.

jack860
802.11n
Posts: 160
Registered: ‎03-02-2017
Location: US
Views: 1,770
Message 13 of 24

Re: X1 Tablet 1st Gen Ran into Problem when the Keyboard is Detached!

I signed in, just to give you Kudos for replying to say Lenovo is going to fix this.

Thank you so much Rydeen.
ineed
Fanfold Paper
Posts: 17
Registered: ‎07-10-2018
Location: DE
Views: 1,750
Message 14 of 24

Re: X1 Tablet 1st Gen Ran into Problem when the Keyboard is Detached!

When will be the new bios available?

RichJo86
Ctrl-Alt-Del
Posts: 13
Registered: ‎08-11-2013
Location: NL
Views: 1,733
Message 15 of 24

Re: X1 Tablet 1st Gen Ran into Problem when the Keyboard is Detached!

There will not be a BIOS update for this issue, there will be a new driver soon.
ineed
Fanfold Paper
Posts: 17
Registered: ‎07-10-2018
Location: DE
Views: 1,595
Message 16 of 24

Re: X1 Tablet 1st Gen Ran into Problem when the Keyboard is Detached!

okay it is pretty annoying this Problem. What means soon? Someone has more informations?
Lenovo Employee Rydeen
Lenovo Employee
Posts: 352
Registered: ‎03-03-2017
Location: JP
Views: 1,576
Message 17 of 24

Re: X1 Tablet 3rd Gen Ran into Problem when the Keyboard is Detached!

Dear customers,

ThinkPad X1 Tablet 3rd Gen Synaptics UltraNav driver which solves BSOD when keyboard attach/detach, was released on July 24.  I hope this will solve your issue.

protonot
SCSI Port
Posts: 51
Registered: ‎10-05-2013
Location: US
Views: 1,449
Message 18 of 24

Re: X1 Tablet 3rd Gen Ran into Problem when the Keyboard is Detached!

bburky you are precisely right - in fact the laptop halts while moving your finger on the touchpad when detaching.

ineed
Fanfold Paper
Posts: 17
Registered: ‎07-10-2018
Location: DE
Views: 1,418
Message 19 of 24

Re: X1 Tablet 3rd Gen Ran into Problem when the Keyboard is Detached!

this is great. at least we know now how the bsod is coming. i tried it myself and the same reaction. if you touch the touchpad while detaching. without no problem.
ineed
Fanfold Paper
Posts: 17
Registered: ‎07-10-2018
Location: DE
Views: 1,418
Message 20 of 24

Re: X1 Tablet 3rd Gen Ran into Problem when the Keyboard is Detached!

You mean this one =>

synaptics.PNG

 

I installed it, i have  still the same Problem.

 

 

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