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16 Posts

08-22-2018

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-02-24, 21:14 PM

Screen coating peeling again - 3rd time. 

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5 Posts

12-21-2018

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-02-24, 23:29 PM

My X1 is in a return box sitting at the FedEx pick-up place waiting to get its scrreen replaced again AND it needs a new SSD.  It won't boot and fails the NVMe diaganostic.

 

:smileymad: :smileysad:

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3 Posts

02-20-2019

Israel

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-02-25, 5:27 AM

Does anybody succeed to fix the problem definitly ? Without screen protection

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16 Posts

02-27-2019

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-02-27, 1:58 AM

Hi all!

 

Thanks for being great about posting your experiences. This is now happening to my tablet (had it for 2 weeks) and I've initiated the depot repair. Let's hope the process goes well and that it's fixed on the first go around. 

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10 Posts

02-27-2019

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-02-27, 2:02 AM

Don't get your hopes up. Just got mine back and while they replaced the screen, the keyboard is still the same as before the repair....

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16 Posts

02-27-2019

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-02-27, 2:09 AM

I was encouraged by another poster that talked about a different film on the screen on his second or third replacement. Is this the first replacement for your tablet?

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10 Posts

02-27-2019

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-02-27, 2:19 AM

Yep, first replacement. Can't say that I see a difference in the screen coating, but it might be different. I was hoping to get a new keyboard too, as the largest scratch on my screen definitely seemed to come from the keyboard. Even tried to convince the Lenovo support guy to tell me what the remedy would be, but all I could get out of him was "lenovo has a solution" I seriously considering getting a screen protector, probable the one mentioned on page 9

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16 Posts

02-27-2019

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-02-27, 3:24 AM

Boy, I'm really skeptical of their solution, but I really really hope they know how to fix this thing. It's otherwise a great computer, and honestly one of, if not the best, tablet in this form factor. How quick was the turnaround for the depot repair? They said 7 business days but is that what you found?

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10 Posts

02-27-2019

United States of America

12 Signins

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-02-27, 3:38 AM

Mine took exactly a week from the day I posted it with FEDEX.  I would've preferred to wait a few extra days though and get a not-scratching -the screen keyboard

 

Let us know how it goes...

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-02-27, 3:47 AM

Mine arraived at there service depot 11 days ago and still has not been "reparied". When I called to get details they basically said "yea we will get it done soon". So much for the 6 days quoted on the email.

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