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24 Posts

07-10-2018

Germany

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-03-06, 17:18 PM

dont give up. my case took almost 2-3 Month after they repaird it for free. Tell them that they send you case to the next level.(manager etc.)

 

I bought now BROTECT® AirGlass® and it is pretty nice. The reaction from the screen is the same.  The disadvantage is the increased reflection. You can hardly work outside if you have something which is dark. That is not so nice.

Nevertheless, I would not buy Lenovo equipment anymore. Sorry but for 2000 Euro ... I expect more. You do not need to talk about the service. Now we have to buy a protector so we dont get damages on it. what is this?!!?

 

You can talk as long as you want about the X1 but it is not worth to buy a product which has such a bad screen.

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16 Posts

02-27-2019

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-03-06, 17:28 PM

I already talked to a supervisor and they basically were a brick wall. They didn't listen to the other case numbers, they didn't care about this forum. They didn't care at all.

 

If there's any recommendations, I'd love to hear them.

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12 Posts

01-22-2019

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-03-06, 19:51 PM

I'm not sure if you've said this recently but how long have you had your X1 Tablet? Really, it shouldn't matter because I received mine on Black Friday 2018, and the spots didn't show until early January 2019 (around 40 days). I initially told them I thought the damaged was caused by excessive heat (heat spots on the display) because that's where the display was getting the hottest.

 

Upon receiving the device at the depot, they gave me the line about CID (customer induced damage) relating to the keyboard, to which I replied, "Didn't you, Lenovo, make the keyboard?" It would be one thing for me to have used a third party keyboard.. but this was Lenovo's manufacturing and design process that "caused" the damage.

 

Honestly, I wouldn't take no for an answer while speaking with them. It was an awkward conversation, but I actually anticipated threatening to contact a business watchlist agency or the Better Business Bureau (not sure if that would've done anything though).

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10 Posts

02-27-2019

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-03-06, 20:47 PM

I got the BROTECT® AirGlass® the other day too and have a similar experience. As one previous poster mentions, the surface is mirror-like and while it doesn't seem to be any less responsive, the "touch" definitely" feels a little plasticy.

 

And just as you, no more Lenovo for me. This was my first and it will be my last.

 

 

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16 Posts

02-27-2019

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-03-06, 21:00 PM

Thanks Brandonmeister! I bought a refurb and had it for 13 days (14 day return window on refurbs). 

 

I'll try again, but the service supervisor was short, and came at me with, "None of what you're saying matters. Those case numbers, the internet forum, it doesn't matter.  Our technical specialists know their job and when they say CID, it's CID. So I could offer 30% off your repair costs, but that's it."

 

I'm honestly at a loss here. I asked to speak to someone else and he said, "To do what? To get the answer you want to hear?" to which I replied, "Please see that these are recurring issues for these other customers and that they've had 2, 3, 4 repairs on the same issues." 

 

None of it mattered. Lenovo, honestly, doesn't care.

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10 Posts

02-27-2019

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-03-06, 21:20 PM

Jeez, that sucks! Sorry to hear that. I start to appreciate how lucky I was that I git a screen replacement without any hassle.

 

I would write a letter or email to soneone higher up at Lenovo, stating your case and the fact that the service supervisor was rude.

Also, I know from other situations i.e. with Airlines (rude or incompeten employees), where you may not get a response untill you post your issue on Twitter . Might be worth a try

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4730 Posts

01-22-2010

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-02-10, 19:13 PM

Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKTRMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee


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4730 Posts

01-22-2010

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-03-06, 22:32 PM

Please review the Forum Guidelines before posting comments and please pay particular attention to this section:

 

It is acceptable to state concern for how a particular Lenovo policy, performance, or procedure does or does not meet the expectation of a particular member, but it is not acceptable to use this forum in an attempt to broadly organize or incite members en mass, to cancel orders, return systems, undertake legal action or otherwise disrupt the normal business processes of Lenovo.

 

Thank You.

Regards,

Dave


Community GuidelinesSearchPrivate MessagingENDEESPTRUUACZ-SKTRMoto
PM requests for individual support are not answered. If a post solves your issue, please mark it so.

I am not a Lenovo employee


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16 Posts

08-22-2018

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-03-06, 22:39 PM

Dear Dave,

 

As a customer who has had the same issue three times already with no prospect of adequate solution from Lenovo, I find this response extremely inappropriate. I would have expected a response to our concerns.

 

Kind regards

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16 Posts

02-27-2019

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-03-06, 23:20 PM

I appreciate everyone's responses, and thank you for letting me come here and have therapy around this issue. 

 

We vote with our money. They've already lost all of us as customers and they don't care about losing more.

 

The problems with this machine are well documented here, on Reddit, and even on Lenovo's product page for this machine, such as:

I’m a long-time devoted Lenovo customer. Their inaction and reluctance to address this issue has made me a devoted Dell customer.

 

I'll never buy Lenovo again.

 

 

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