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13 Posts

11-29-2014

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-05-21, 0:35 AM

Bummer, the screen on my X1 Tablet is showing scratches and what appear to be wear 'spots' on the screen too, after about 6 months.

 

Has anyone had any more information as to what Lenovo will do to remedy the problem. One of the main reasons I bought this machine was for its screen, which has now begun to deteriorate :-( .  I sure wish that I had come across this thread before I made my purchase decision.

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55 Posts

11-30-2013

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-05-22, 9:01 AM

I have the relatively inexpensive matte FX-Antireflex-HD from atFolix on mine.  It is an excellent fit, with all the holes cut correctly, and is good for nonreflection and feel and transparency.  It does add some 'sparkling' which is very like the well-known issue with one one of my older machines, an X61 tablet with the 1400x1050 screen.  (Possibly the non-HD protector from FX doesn't have that, but I'll bet the transparency is not as good.)  Another downside is that it doesn't adhere perfectly at some points along the edge, but it doesn't really matter as it is off the visible screen and overall the protector is secure.  I get a slight mark from the trackpoint cap, but it cleans off.  Occasionally the top slams down when I move the tablet in the open position, but there is no sign of damage, even from the raised dots on the scroll button.

 

I would normally have gone with a Photodon as I have with several other laptops (including 3 thinkpad tablets: X40t, X61t, X201t), despite the premium cost; their matte MHX25% films are just about perfect for tablet use.  However, they didn't have a custom one for this tablet yet, and while they will customize at no extra charge, I didn't want to do the fiddly work of measuring for all the holes (six on the top front for the cameras and sensors, three on the sides for the fingerprint and speakers).

 

Overall I'm pretty satisfied with the FX screen protector.  However, if Lenovo ever fixes the coating issue I might take it off.  I think the raised button and trackpoint rubbing issue can probably be fixed by putting a couple of dots of sugru or similar spacer on the corners of the keyboard, to introduce a tiny amount of separation when the machine is closed.

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31 Posts

12-23-2014

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-05-23, 17:10 PM

d_r,

 

I'm using the BoxWave matte protector currently, and it seems to be doing a decent job.  However, the cutouts aren't as accurate as I'd like (and I think I have the protector installed as well lined-up as possible).

 

Did you order your atFolix protector from a retailer in the USA?  My search-fu is pretty good, but I can't find a domestic (USA) retailer for this product.  Can you share a link to where you purchased the item?

 

BTW, I''ve also used the BroTect AirGlass screen protector from protectionfilms24.com, and it was very well made.  But it also made my X1T3 into a mirror!

  

Thanks.

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-05-24, 3:41 AM
No, I bought it on eBay from what I assume is the manufacturer in Germany (their ebay seller name is atfolix). The full name of the product as listed was: FX-Antireflex-HD 2x Lenovo ThinkPad X1 Tablet 3rd Gen. 2018 Protective Film. It took around 2 weeks to get to me here in Hawaii, and was packed flat in a very serious heavy cardboard mailer.
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31 Posts

12-23-2014

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-05-24, 14:41 PM

d_r,

 

Thank you!  Very useful information.

 

If you're a fan of the PhotoDon products, I'm working with them to make a custom screen protector for the X1T3.  I'm not familiar with their products, but you mentioned their "matte MHX25% film" as probably being the best for tablets.  Shall we start with that material for the first test?

 

I'll keep this thread updated with the progress on the protector.

 

Sadly, this--the protector route--sounds like it will be our only remedy to this defect.  :smileymad:

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13 Posts

11-29-2014

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-05-24, 16:07 PM

FWIW, I just got off the phone after speaking to Customer Support. With no 'pushback', Lenovo will be replacing the screen on my X1 Tablet. Shipping box is on the way. 

 

Should I hope that the new screen will be free from this problem, or is a screen protector now on my shopping list?

 

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31 Posts

12-23-2014

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-05-24, 16:35 PM

bcislander,

 

Before you ship off your X1T3, get the display panel information using the (free) HWInfo tool.  I like the "portable" version...no installation, just extract the files and run the *.exe.

 

The tool will open two windows.  One is kind of a cluttered summary, you can close that one.  Behind it will be another window that looks sorta like Windows' Device Manager panel.  Select Monitor, then Lenovo.  Look for the "Monitor Name (Manuf)" item and take note of the panel model:


 

When your X1T3 comes back from service, run HWinfo again and get the new panel model number.  Chances are, if history is any indicator, it'll be the same defective panel model as before.  A few months have passed, however, since the last forum member went through this, so maybe something has changed.

 

If the new panel is the same as the old, yeah, a screen protector is in your future.

 

Best of luck to you!

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13 Posts

11-29-2014

Canada

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-05-25, 0:18 AM

Thanks. HWInfo shows the exact same details for my display. 

 

Here are a couple of pics of the screen showing the scratches and 'shiny spots'. There are also a number of pin head sized spots which are not visible in the pics.

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55 Posts

11-30-2013

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-05-25, 9:07 AM

If you're a fan of the PhotoDon products, I'm working with them to make a custom screen protector for the X1T3.  I'm not familiar with their products, but you mentioned their "matte MHX25% film" as probably being the best for tablets.  Shall we start with that material for the first test?


It is the obvious material if you want a matte protector, I think it is only one that won't interfere with the image.  They have a few clear protectors as well.  If you are conflicted, they have sample packs available.

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05-28-2019

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Re: X1 Tablet 3rd Gen - Screen scratching

2019-05-28, 15:56 PM

I am having similar issues with my X1 tablet 3rd gen bought last Aug.

 

The first a couple of scuffing appeared near the area of touchpad buttons after 4 months of normal use. Sent it in to service, and was told it was my own responsibility and billed me over $700 for a new screen. I declided, and thought it was indeed my problem.

 

However, after a couple of months of very careful use, more scuffing starts to appear. I found this thread and sent it in again. I explained everything yet nothing changed--they still want $700+ for a new screen. The tech support doesn't acknowledge this as an issue.

 

This is very disappointing

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