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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-03, 4:42 AM

"Today I was told that the repair is billable, for the replacement of the LCD."

 

A two month old machine comes back with the coating on the LCD peeling off, and they want YOU to pay for it?

 

Just take an exchange. Why should YOU pay for an LCD that has a design flaw?

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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-06, 2:15 AM

which screen protector did you use? I don't see any specifically for this available, and the ones that are close have very bad reviews.

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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-06, 2:19 AM

Heard back from Lenovo. Obviously they did not end up charging me for the repair. They finished the repair just now and will send it to me soon. 

I have no idea what exactly the repair was at thisoment. Will keep track of it, and will report here soon

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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-06, 9:06 AM

Can you PM me the Lenovo case ID? I will ask Lenovo to intercept the screen for further analysis. Mine will be replaced tomorrow, and saved for further analysis as well ..

Lenovo Premium Business Partner
X1 Tablet 3rd gen | i7-8650U | 16Gb | 1Tb | WWAN | W10 Pro x64 | Thunderbolt 3 Dock
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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-06, 12:24 PM

Certainly!

 

Can you please PM me first, so I find where to answer you (could find it quickly)

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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-06, 12:25 PM

Also, it seems you managed to get deep into the problem with Lenovo - did they tell you if they have a definite solution? Where you satisfied with their answers?

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11-21-2018

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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-06, 13:05 PM

Is this a problem with all X1 3g tablets that have and will be produced, or is this a quality control issue that affects a few at random? It's very unclear since I'm guessing they sell very few of them.

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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-06, 18:09 PM

Nothing is clear yet at this point. I just managed to get my Lenovo SPOC interested in the issue. Further investigation of my screen will now have to bring more insight . 

Lenovo Premium Business Partner
X1 Tablet 3rd gen | i7-8650U | 16Gb | 1Tb | WWAN | W10 Pro x64 | Thunderbolt 3 Dock
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12-10-2018

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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-10, 4:09 AM

Same problem here. I've had my x1 tablet for only one week and I already have two small scratches! This is a ridiculous issue, especially since aren't ThinkPads supposed to be tougher? 

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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-10, 12:23 PM

Could everyone who is suffering from this issue please do the following:

 

List how you clean the screen, what type of cloth you use and (if any) what product you use?

 

List where the scuffs become visible and (try to) determine whether that's an area with either:

 

- a disproportionally high degree of touching (such as gaming, scrolling or tapping etc)

- a disproportionally high degree of stylus contact (such as drawing, taking notes etc)

- No differentiation between various types of use

 

I am really interested in trying to determine whether this phenomenon is due to chemical or physical wear ... 

   

Lenovo Premium Business Partner
X1 Tablet 3rd gen | i7-8650U | 16Gb | 1Tb | WWAN | W10 Pro x64 | Thunderbolt 3 Dock
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