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4 Posts

12-11-2018

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-16, 14:10 PM

I'm having the same issue as the rest of you. I purchased my X1 tablet in September, I believe, but it didn't arrive until mid-October. Before the month even ended, I noticed the scuff marks on my screen. It's gotten worse since then.

I'm a teacher, and in addition to my teacher duties, I also run a photography club at my school. This was one of the reasons why I opted for this device. I felt the better screen resolution, 3:2 aspect ratio, and detachable keyboard would be a better tool for me as I taught the little I know about photography to others. I should have opted for the 3rd gen Thinkpad Yoga X1 like I originally planned because I never had this issue with my 1st gen S1 Thinkpad Yoga. 

 

It was so embarrassing seeing one of my students with his newly purchased Macbook Air and how much better his screen look compared to mine despite me having the supposely superior product. My tablet is either in my camera bag in its dedicated laptop compartment or on my desk. I haven't even used it out in the field yet like I initially planned, but the screen sure doesn't look like it. 

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20 Posts

12-01-2018

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-16, 14:42 PM

So they never fixed the problem back in August, just as suspected. It's a screen coating with a simple fix, why on earth can't just they just stop shipping the old coating and ship with a new one from now on?? The saga is made scarier by the fact that the sales reps are now saying the wrong thing. They'e probably doing this so that they can claim there are no defects in the future and thus not fix this under warranty.

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31 Posts

09-12-2018

Canada

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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-17, 18:30 PM

It has been a week since my screen was replaced and no sign of scratching.  Hopefully I am not speaking too soon, but I'll post again if the problem recurs. 

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202 Posts

07-30-2009

Netherlands

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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-17, 19:01 PM

 wrote:

It has been a week since my screen was replaced and no sign of scratching.  Hopefully I am not speaking too soon, but I'll post again if the problem recurs. 


Fingers crossed. 1 week passed. Mine has been good so far as well

 

Lenovo Premium Business Partner
X1 Tablet 3rd gen | i7-8650U | 16Gb | 1Tb | WWAN | W10 Pro x64 | Thunderbolt 3 Dock
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202 Posts

07-30-2009

Netherlands

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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-21, 8:00 AM

 wrote:

 wrote:

It has been a week since my screen was replaced and no sign of scratching.  Hopefully I am not speaking too soon, but I'll post again if the problem recurs. 


Fingers crossed. 1 week passed. Mine has been good so far as well

 


Week 2 passed. No scuffs yet. Did some Asphalt 9 racing on the X1 Tablet with intensive finger tapping and touching ... Becoming cautiously optimistic now :-)

 

Lenovo Premium Business Partner
X1 Tablet 3rd gen | i7-8650U | 16Gb | 1Tb | WWAN | W10 Pro x64 | Thunderbolt 3 Dock
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5 Posts

12-21-2018

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-21, 10:26 AM

Hi.

I've only had my X1 Tablet since this Thanksgiving (bought the 16GB, 1TB version).

I'm waiting for my return box to arrive today so I can send it back to get its screen repalced.

 

The coating is wearing away in a few spots on the right side of the screen.  So far they are pretty small and only noticeable with the screen off and held at the right angle agaist a light source.  

 

I was aware of this problem before I purchased the tablet, but couldn't resist the Thanksgiving sale.

I only use this device at home and so far it hasn't left my couch.  I've always kept a microfiber cloth between the keypad and the screen when its stored in the Lenovo sleeve.  

 

I consider the wear on the device very minimal and quite negligible.  I only use the pen or my finger when web browsing.  I don't draw or take notes.

 

It's quite a shame that this otherwise great device has such a significant problem.  It's unacceptalbe.

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2 Posts

10-12-2018

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-23, 21:16 PM

Does anyone know if Lenovo has fixed the screen coating problem? Are they still shipping devices that have defective screens? I'm interested in purchasing a unit and I am worried about this issue.

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202 Posts

07-30-2009

Netherlands

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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-24, 12:01 PM

 wrote:

Does anyone know if Lenovo has fixed the screen coating problem? Are they still shipping devices that have defective screens? I'm interested in purchasing a unit and I am worried about this issue.


That's what we are trying to ascertain here. My replacement screen has been good so far. Almost 3 weeks now. Keeping fingers cossed. Not sure about @Heluca though.

 

Lenovo Premium Business Partner
X1 Tablet 3rd gen | i7-8650U | 16Gb | 1Tb | WWAN | W10 Pro x64 | Thunderbolt 3 Dock
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202 Posts

07-30-2009

Netherlands

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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-25, 11:06 AM

 wrote:

 wrote:

Does anyone know if Lenovo has fixed the screen coating problem? Are they still shipping devices that have defective screens? I'm interested in purchasing a unit and I am worried about this issue.


That's what we are trying to ascertain here. My replacement screen has been good so far. Almost 3 weeks now. Keeping fingers cossed. Not sure about @Heluca though.

 


Unfortunately the first scuff has appeared ... :smileymad: So I will again raise this with Lenovo

Lenovo Premium Business Partner
X1 Tablet 3rd gen | i7-8650U | 16Gb | 1Tb | WWAN | W10 Pro x64 | Thunderbolt 3 Dock
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16 Posts

08-22-2018

United States of America

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Re: X1 Tablet 3rd Gen - Screen scratching

2018-12-28, 13:58 PM

Same here @wditters, tiny scuff appeared, this time a lot faster than when I first bought it.

I'm away of the country so will not be able to raise the issue with Lenovo for a couple of weeks. This time I do not know how to proceed. 

Let us know how you do.

 

Best, 

Luis Pedro

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