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erflesby
What's DOS?
Posts: 1
Registered: ‎12-01-2018
Location: US
Views: 379
Message 41 of 69

Re: X1 Tablet 3rd Gen - Screen scratching

which screen protector did you use? I don't see any specifically for this available, and the ones that are close have very bad reviews.

luispe
Fanfold Paper
Posts: 11
Registered: ‎08-22-2018
Location: US
Views: 373
Message 42 of 69

Re: X1 Tablet 3rd Gen - Screen scratching

Heard back from Lenovo. Obviously they did not end up charging me for the repair. They finished the repair just now and will send it to me soon. 

I have no idea what exactly the repair was at thisoment. Will keep track of it, and will report here soon

wditters
802.11n
Posts: 172
Registered: ‎07-30-2009
Location: NL
Views: 333
Message 43 of 69

Re: X1 Tablet 3rd Gen - Screen scratching

Can you PM me the Lenovo case ID? I will ask Lenovo to intercept the screen for further analysis. Mine will be replaced tomorrow, and saved for further analysis as well ..

Lenovo Premium Business Partner
X1 Tablet 3rd gen | i7-8650U | 16Gb | 1Tb | WWAN | W10 Pro x64 | Thunderbolt 3 Dock
luispe
Fanfold Paper
Posts: 11
Registered: ‎08-22-2018
Location: US
Views: 310
Message 44 of 69

Re: X1 Tablet 3rd Gen - Screen scratching

Certainly!

 

Can you please PM me first, so I find where to answer you (could find it quickly)

luispe
Fanfold Paper
Posts: 11
Registered: ‎08-22-2018
Location: US
Views: 306
Message 45 of 69

Re: X1 Tablet 3rd Gen - Screen scratching

Also, it seems you managed to get deep into the problem with Lenovo - did they tell you if they have a definite solution? Where you satisfied with their answers?

Erfs
What's DOS?
Posts: 2
Registered: ‎11-21-2018
Location: US
Views: 285
Message 46 of 69

Re: X1 Tablet 3rd Gen - Screen scratching

Is this a problem with all X1 3g tablets that have and will be produced, or is this a quality control issue that affects a few at random? It's very unclear since I'm guessing they sell very few of them.

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wditters
802.11n
Posts: 172
Registered: ‎07-30-2009
Location: NL
Views: 242
Message 47 of 69

Re: X1 Tablet 3rd Gen - Screen scratching

Nothing is clear yet at this point. I just managed to get my Lenovo SPOC interested in the issue. Further investigation of my screen will now have to bring more insight . 

Lenovo Premium Business Partner
X1 Tablet 3rd gen | i7-8650U | 16Gb | 1Tb | WWAN | W10 Pro x64 | Thunderbolt 3 Dock
tonylaw19
What's DOS?
Posts: 1
Registered: ‎12-09-2018
Location: US
Views: 112
Message 48 of 69

Re: X1 Tablet 3rd Gen - Screen scratching

Same problem here. I've had my x1 tablet for only one week and I already have two small scratches! This is a ridiculous issue, especially since aren't ThinkPads supposed to be tougher? 

wditters
802.11n
Posts: 172
Registered: ‎07-30-2009
Location: NL
Views: 81
Message 49 of 69

Re: X1 Tablet 3rd Gen - Screen scratching

Could everyone who is suffering from this issue please do the following:

 

List how you clean the screen, what type of cloth you use and (if any) what product you use?

 

List where the scuffs become visible and (try to) determine whether that's an area with either:

 

- a disproportionally high degree of touching (such as gaming, scrolling or tapping etc)

- a disproportionally high degree of stylus contact (such as drawing, taking notes etc)

- No differentiation between various types of use

 

I am really interested in trying to determine whether this phenomenon is due to chemical or physical wear ... 

   

Lenovo Premium Business Partner
X1 Tablet 3rd gen | i7-8650U | 16Gb | 1Tb | WWAN | W10 Pro x64 | Thunderbolt 3 Dock
ineed
Fanfold Paper
Posts: 11
Registered: ‎07-10-2018
Location: DE
Views: 62
Message 50 of 69

Re: X1 Tablet 3rd Gen - Screen scratching

Hi guys,

 

i have the same problem. I opend a case and fedex came to pick my x1 to poland to repair. Today i got a mail. They want me to pay 511 Euro .

Cat Mad unbelievble. I wrote them back with the link to this topic. Lets see what they write...

 

 

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