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DrunkenBeetle
Paper Tape
Posts: 2
Registered: ‎03-22-2019
Location: AU
Views: 2,891
Message 221 of 262

Re: X1 Tablet 3rd Gen - Screen scratching

Hi all,

 

Was looking into one of these as, well, basically the surface pro doesn't have or support tb3 (why they wouldn't is a totally different story), but after reading all this i am having second thoughts, mainly because more than half the time i will have it closed (i use a few monitor for work plus egpu).

 

My questions are:

 

  • Is this problem still a problem with a brand new x1?
  • And can this issue be "addressed" by putting a piece of microfiber (the material you get when cleaning your glasses) in between the screen and keyboard when it is closed? So it can act like a soft buffer between the 2?

 

I know using the cloth is not a solution per say, but its something to help along the way until a certian manufacturer admits and tries to tackle a certain issue.

 

Cheers all

wditters
802.11n
Posts: 192
Registered: ‎07-30-2009
Location: NL
Views: 2,691
Message 222 of 262

Re: X1 Tablet 3rd Gen - Screen scratching


@DrunkenBeetle wrote:

Hi all,

 

Was looking into one of these as, well, basically the surface pro doesn't have or support tb3 (why they wouldn't is a totally different story), but after reading all this i am having second thoughts, mainly because more than half the time i will have it closed (i use a few monitor for work plus egpu).

 

My questions are:

 

  • Is this problem still a problem with a brand new x1?
  • And can this issue be "addressed" by putting a piece of microfiber (the material you get when cleaning your glasses) in between the screen and keyboard when it is closed? So it can act like a soft buffer between the 2?

 

I know using the cloth is not a solution per say, but its something to help along the way until a certian manufacturer admits and tries to tackle a certain issue.

 

Cheers all


Unfortunately yes. It still is present on new X1s See below for a few quick facts:

 

- This is a serious design flaw

- Some entities within Lenovo acknowledge this, some don't

- The claimed solution (newly designed screen, newly designed keyboard) does not exist

- The scuffing occurs by repeated keyboard contact with the screen

- The scuffing occurs by repeated finger contact with the screen

- The scuffing occurs by repeated pen contact with the screen (albeit far less often)

- A screen protector prevents the scuffing from happening, but should only be considered a workaround until Lenovo starts taking its responsibilty for this ..

 

Just consider that there are billions of devices out there with Corning Gorilla Glass and Oleophobic coating that are being tapped, scratched, drawn or written on with a stylus hundreds maybe thousands of times per day, and do not display this behaviour. Phones, tablets, laptops, smartwatches etc .. This issue with the Lenovo X1 3rd gen tablet simply should not occur, period. Lenovo should owe up to this and come with a permanent solution ... For me this simply is a design disaster that Lenovo should start taking seriously .. And since I still know Lenovo as a company that used to deliver exemplary customer support, I will keep trying to get their attention at the correct level Smiley Happy

 

 

Lenovo Premium Business Partner
X1 Tablet 3rd gen | i7-8650U | 16Gb | 1Tb | WWAN | W10 Pro x64 | Thunderbolt 3 Dock
DrunkenBeetle
Paper Tape
Posts: 2
Registered: ‎03-22-2019
Location: AU
Views: 2,589
Message 223 of 262

Re: X1 Tablet 3rd Gen - Screen scratching

Thanks for the heads up on this one!

 

Like I said, this would have been perfect and would have snapped it up straight away, especially with the sales that are on. Looks like I'll have to wait till Microsoft bring out a TB3 dongle, which is highly unlikely. More then likely I'll get myself a Dell XPS 13 or something like that. Need something small that I can follow my 10 month old around while coding, but also with TB3 so I can use my egpu and let off some steam while she sleeps.

caliss123
Paper Tape
Posts: 3
Registered: ‎04-26-2019
Location: CA
Views: 1,370
Message 224 of 262

Re: X1 Tablet 3rd Gen - Screen scratching

If I can add to the topic my experience as an artist/designer, here's a very short summary:

 

-Had a surface pro 3, wanted to upgrade to surface pro 6. 
- Every surface pro 6 that I got in my hands (around 25 of them, from different locations in the USA and Canada) had severe screen bleeding at the bottom edge, making them useless for any creative work.
- decided to go for a thinkpad tablet, it was much cheaper and had more accessories.

-after a week, it had minor scratches on it, it never left the house and the only contact it had was my hands and the stylus.

-decided to buy a matte screen protector. love it, i prefer the feel of matte when drawing/painting. 

- would only recommend buying this tablet if it has a substantial discount, and that you buy a screen protector. The screen protector is a must. 

-otherwise it's been working great. 

Highlighted
dark_crusader
Paper Tape
Posts: 1
Registered: ‎05-11-2019
Location: CA
Views: 968
Message 225 of 262

Re: X1 Tablet 3rd Gen - Screen scratching

Just to update everone.

Spoke the sales representaive over chat about this issue. He didn't have a clue.

I really wanted to buy this model and just was about to, good thing I came across this forum. Thank you, all.

 

 

Chat Transcript:

 

Edwin Giovanni G. (5/11/2019, 2:56:32 PM): Hello, thanks for contacting Lenovo Sales. My name is Edwin Giovanni G. (Rep ID: 2900729046). At the conclusion of this chat, there will be a brief, two-question survey, scoring from 1-10 where 10 is the best. Before you make a purchase let’s see if you qualify for our “No Interest” Financing options with Klarna!
Me (5/11/2019, 2:57:52 PM): i'd first like to know something about the laptop
Me (5/11/2019, 2:58:04 PM): would you be the right person
Edwin Giovanni G. (5/11/2019, 2:58:06 PM): Hello! Thank you for contact Lenovo Sales, how can I help you with your purchase?
Edwin Giovanni G. (5/11/2019, 2:58:21 PM): That's correct.
Me (5/11/2019, 2:58:32 PM): i'm interested in the ThinkPad X1 Tablet Gen 3
Edwin Giovanni G. (5/11/2019, 2:58:49 PM): Ok, great!
Me (5/11/2019, 2:59:07 PM): just want to know has the screen issue been resolved?
Me (5/11/2019, 2:59:09 PM): https://forums.lenovo.com/t5/ThinkPad-Tablets/X1-Tablet-3rd-Gen-Screen-scratching/td-p/4126264
Edwin Giovanni G. (5/11/2019, 2:59:27 PM): One moment please.
Me (5/11/2019, 2:59:34 PM): ok
Edwin Giovanni G. (5/11/2019, 3:01:10 PM): Well!
Edwin Giovanni G. (5/11/2019, 3:01:59 PM): We don't have any information before until now. And what I checked is this part. (The scratches are being left by the stylus).
Me (5/11/2019, 3:02:31 PM): it's the keyboard
Me (5/11/2019, 3:02:34 PM): mainly
Me (5/11/2019, 3:03:05 PM): the stylus is provided by Lenovo too
Edwin Giovanni G. (5/11/2019, 3:03:15 PM): Unfortunately, we don't have any informtion.
Edwin Giovanni G. (5/11/2019, 3:03:24 PM): Yes.
Me (5/11/2019, 3:03:55 PM): https://forums.lenovo.com/t5/ThinkPad-Tablets/X1-Tablet-3rd-Gen-Screen-scratching/td-p/4126264/page/...
Me (5/11/2019, 3:04:01 PM): see post 21 for pics
Edwin Giovanni G. (5/11/2019, 3:04:27 PM): Ok.
Me (5/11/2019, 3:04:53 PM): it seem lenovo has replaced the laptops of the customers
Me (5/11/2019, 3:05:15 PM): i am surprised your team isn't aware
Me (5/11/2019, 3:05:57 PM): this is from your website, correct?
Edwin Giovanni G. (5/11/2019, 3:07:16 PM): This is the sales department. We have a different department to help you in this situations.
Edwin Giovanni G. (5/11/2019, 3:07:40 PM): That's correct.
Me (5/11/2019, 3:08:13 PM): hence my question, i would like to buy this model, has this issue been resolved ?
Me (5/11/2019, 3:08:29 PM): yes or no
Edwin Giovanni G. (5/11/2019, 3:10:21 PM): I really sorry. we don't know that information.
Edwin Giovanni G. (5/11/2019, 3:10:30 PM): In this case please call Lenovo Technical Support at 1-800-426-7378 and 1-877-453-6686, The support will be available 24 hours, they don't have chat tool.
Edwin Giovanni G. (5/11/2019, 3:10:55 PM): I will appreciate your feedback at the end, the best score is 10 Smiley Happy
Me (5/11/2019, 3:11:00 PM): ok
Edwin Giovanni G. (5/11/2019, 3:11:03 PM): Is there anything else I can help you with?
Me (5/11/2019, 3:11:06 PM): nope
Me (5/11/2019, 3:11:17 PM): i got the answer i needed, thanks
Edwin Giovanni G. (5/11/2019, 3:11:18 PM): It was a pleasure to assist you. Thank you for using Lenovo sales chat, have a wonderful day!

_Evangelos_
Paper Tape
Posts: 3
Registered: ‎10-13-2018
Location: GR
Views: 768
Message 226 of 262

Re: X1 Tablet 3rd Gen - Screen scratching

I have the same issue and it is close to the area of touchpad of keyboard. It is seems that something from keyboard creating all scruffs.

FL_Guy
What's DOS?
Posts: 1
Registered: ‎05-15-2019
Location: US
Views: 701
Message 227 of 262

Re: X1 Tablet 3rd Gen - Screen scratching

Just to add my $.02, it is MOST unfortunate that this is still an issue with newer production/sales. Like many others here I was strongy considering purchasing one of these tablets due to the form factor, the inclusion of TB3, and the (prior) Lenovo reputation for quality & durability.

 

Unfortunately at this point I'll have to look elsewhere, unless & until a representative from Lenovo states definitively

1) That the problem has been found and fixed in new production units

2) This issue will be covered under (an extended) warranty if it resurfaces

 

I truly hope (wish?) that this issue can be resolved in the near future. Until then, for me at least, it's a deal breaker. These are not disposable products or purchases for me, or I suspect most.

pelujan
Core Memory
Posts: 19
Registered: ‎08-24-2008
Location: US
Views: 677
Message 228 of 262

Re: X1 Tablet 3rd Gen - Screen scratching

Is there ANY owner in this thread who has put a screen protector on, BROTECT® AirGlass® or otherwise who, to-date, their screen has held up and 'plasticity,' 'reflectivity' or otherwise is happy and confident in their solution's longevity to date?

erflesby
Fanfold Paper
Posts: 15
Registered: ‎12-01-2018
Location: US
Views: 630
Message 229 of 262

Re: X1 Tablet 3rd Gen - Screen scratching

I hated the glossy brotect for degraded display quality and contrast, while another here was happy with it.

caliss123
Paper Tape
Posts: 3
Registered: ‎04-26-2019
Location: CA
Views: 612
Message 230 of 262

Re: X1 Tablet 3rd Gen - Screen scratching

I have the boxwave one, it's matte and I prefer this to the original polished screen. I haven't had any problem with the screen protector yet, and I use my tablet to do digital painting and creative work (design and **bleep**). Use the stylus a lot and I find it better with a matte protector. If you can live with a screen protector then yeah that's a good device

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