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18 Posts

08-12-2019

Japan

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[X1 Tablet Gen 3] Space between keyboard and tablet when closing

2019-08-23, 13:09 PM

Not sure if this is a design flaw or not, but when I close the tablet, I notice there is a space between the tablet and its keyboard on the left side (photo 1), while it looks fine on the right side (photo 2). I didn't give any push to either side.

 

Anyone has the same issue? Is this because of design flaw of the keyboard (or the tablet itself). 

 

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459 Posts

05-02-2019

United States of America

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  • Posts: 459
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Re: [X1 Tablet Gen 3] Space between keyboard and tablet when closing

2019-12-07, 14:00 PM

Hi there!

 

Have you tried reaching out phone support team for warranty claims? It seems like the space between the keyboard and screen is not normal, we suggest that you reach our warranty team for further assistance. 

 

Phone list

 

Regards,



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18 Posts

08-12-2019

Japan

22 Signins

374 Page Views

  • Posts: 18
  • Registered: ‎08-12-2019
  • Location: Japan
  • Views: 374
  • Message 3 of 4

Re: [X1 Tablet Gen 3] Space between keyboard and tablet when closing

2020-02-10, 8:25 AM

Thanks for your input. 

I sent them the device last week and after checking they said it's normal as it looks same on other x1 tablet.

Then they refused to exchange a new keyboard.

Can someone please confirm if it's same on your tablet as well please?

In this case, what should I do? I personally don't think it's a normal design at all.

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18 Posts

08-12-2019

Japan

22 Signins

374 Page Views

  • Posts: 18
  • Registered: ‎08-12-2019
  • Location: Japan
  • Views: 374
  • Message 4 of 4

Re: [X1 Tablet Gen 3] Space between keyboard and tablet when closing

2020-02-19, 12:18 PM

Update a picture of issue here.

Apparently the tablet is not as flat as the ruler is, that might be why there is a space between the keyboard and screen when closing the pc.

Anyone has the same issue?

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