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49 Posts

08-16-2016

United States of America

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  • Posts: 49
  • Registered: ‎08-16-2016
  • Location: United States of America
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  • Message 11 of 12

Re: X1 Tablet - Keyboard does not work with Productivity Module installed

2016-10-08, 16:40 PM

Thats' exactly what I told several members to do - just ship the tablet back with the accesory because it's either: the tablet's motherboard, or the accesory itself - just give up on the tech's call - he won't know until he receives it (or you have in home-repair service, which most of us don't have) 

Customer service will just bounce the call back to sales, bounce back to a tech - it's a just big waste of time - add that with Lenovo's new ticketing system which just migrated last month to a new system - and you have a big sign over your head before you actually get ANY help. 

I know - I went through this last month, but I receded my fustration since they are people just doing their best to help you, it took one honest service tech to let me know what was going on - so since then, just go on a chat, open a repair email case, wait for email, wait for the the box, ship back and call it a day. 

 

 

Moderator comment: Post edited to conform with the Community Rules. Keep it clean.

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92 Posts

04-29-2015

United States of America

147 Signins

960 Page Views

  • Posts: 92
  • Registered: ‎04-29-2015
  • Location: United States of America
  • Views: 960
  • Message 12 of 12

Re: X1 Tablet - Keyboard does not work with Productivity Module installed

2017-10-07, 20:49 PM

Mine works!

 

You just have to make sure the contact between the keyobard and module is firm.

 

I played around with it a little, and got the keyboard to actually function

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