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07-06-2016

DE

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X1 Tablet - Presenter Module

2016-07-06, 9:21 AM

Hi there,

 

first of all excuse my bad English - I'm from Germany...

 

Recently, I bought a X1 tablet. It's working quite fine, sometimes it gets very hot, but till now that's okay.

I bought it, because of the overwhelming advertising of the presenter and 3D-modules.

 

Now I got a mail, that the presenter module which I also bought won't be shipped (cancellation).

 

My question: Does anybody know, if the presenter module is completely cancelled? The German Lenovo-Support doesn't awnser any questions regarding the modules and it seems to me, as if Lenovo will never produce them. That would be really bad, because they still advertise and sell (!) the module online.

 

It would be really nice, if anybody could tell me anything about the cancellation or future production (?) of the presenter module, because I'm really thinking about returning my tablet.

 

Best, Anfi

 

 

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7833 Posts

09-04-2014

SK

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  • Message 2 of 18

Re: X1 Tablet - Presenter Module

2016-07-07, 5:08 AM

Hello Anfi, welcome to the community,

 


Anfi wrote:  The German Lenovo-Support doesn't awnser any questions regarding the modules and it seems to me, as if Lenovo will never produce them.

 


Which number did you call please?  If you called the normal product support (support.lenovo.com) it is very unlikely they would be able to help you, or did you call Digital River who manage the web sales for Germany please?

 

edit for clarity

 

Andy

 

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Lenovo eServices

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10 Posts

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DE

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  • Message 3 of 18

Re: X1 Tablet - Presenter Module

2016-07-07, 9:21 AM

Well, I called quite every Lenovo-contact that I found or was transfered to (normal Hotlines (Lenovo & Digital River), technichal support, shipping support, ...) and I can assure you that it took me hours...

I also wrote e-mails to the support and they answered all questions - except questions about the modules!

 

I'm really disappointed by Lenovo. I mean, if nobody knows anything here (Germany), why doesn't anybody contact the production (in China)? Are Lenovo's planing, production, distribution and support units completely independent / seperated from each other?

 

 

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7833 Posts

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SK

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  • Message 4 of 18

Re: X1 Tablet - Presenter Module

2016-07-07, 13:04 PM

I'd be interested to know which documentation you received stating that the order was cancelled or did you receive this by other means?  Perhaps you could send me some details by private message.

 

Andy

 

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Lenovo eServices

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18 Posts

06-22-2016

US

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  • Message 5 of 18

Re: X1 Tablet - Presenter Module

2016-07-07, 19:27 PM

Hi Anfi and Lenovo. I received the same notification and my presenter module order was cancelled:

 

******************************************************************************************************************

Dear Valued Lenovo Customer,

We are contacting you regarding your order for 4XH0Lxxxxx- ThinkPad X1 Tablet Presenter Module. As a result this part has been cancelled/removed off the order as it is end of life and no longer available.

If you would like to purchase a different part or have additional questions , please contact our sales team at 1-855-253-6686 to speak to a sales representative for assistance or try Lenovo.com home page under Resources at the bottom click on "Where to Buy" to find Local Retailer and Reseller of Lenovo Products.
We apologize for the inconvenience this has caused.

******************************************************************************************************************

Due to this and an issue with the productivity module, I ended up returning everything. Love Lenovo Products but the support is very poor. I hate Apple products but love their support :)

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  • Message 6 of 18

Re: X1 Tablet - Presenter Module

2016-07-08, 13:33 PM

Hi Anfi,

the module hasn't been discontinued, of that I can assure you.  In regards to your cancelled order, this is still work in progress and I hope to be getting back to you about this at the latest on Tuesday.

 

Andy

 

English Community Administrator
Lenovo eServices

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10 Posts

07-06-2016

DE

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  • Message 7 of 18

Re: X1 Tablet - Presenter Module

2016-07-14, 9:44 AM

Hi Andy,

 

have you already found out something about the (future) production of the presenter module?

 

Best, Anfi

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10 Posts

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DE

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  • Message 8 of 18

Re: X1 Tablet - Presenter Module

2016-07-18, 13:10 PM

Wow! Now the x1 tablet isn't available anymore at all...

 

Does anybody know anything about what has happened to the production of the x1 tablet & its projector module?

Lenovo still doesn't give me any useful information.


It would really be a pity, if Lenovo wouldn't produce it anymore!

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18 Posts

06-22-2016

US

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  • Message 9 of 18

Re: X1 Tablet - Presenter Module

2016-07-31, 17:34 PM

Anfi, was your Presenter Module ever shipped? Just wondering here.

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10 Posts

07-06-2016

DE

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  • Message 10 of 18

Re: X1 Tablet - Presenter Module

2016-08-09, 13:29 PM

Sorry for my late answer...I was on vacation:)

 

No, the module was never shipped. AND: After it seemed, as if it was really produced (two weeks ago amazon started offering it ("available in 1-2 weeks")) it is again delayed ("available in 1-2 months").

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