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Zuhdi
Paper Tape
Posts: 2
Location: US
Views: 713
Message 1 of 6

system update not acknowledging HD graphics driver install 21.20.16.4678 and requests .4550.

I have a Yoga X1 Carbon tablet and the latest system update run (also same result with online bridge update) or Lenovo Companion App update... keeps requesting that i intall the HD Graphics Driver 10 V.21.20.16.4550 (which i did usccessfully back in May '`17). However i just installed the updated driver V.21.20.16.4678 and i did it auto (which worked) but then also manually (download file and run it) which also worked. Looking at Device Manager it shows the driver as updated from .4550 to .4678. However the updater systems whether through the system update app or online using hte bridge all went back asking that i update to the .4550 file. and then when i do it then asks to update to the .4678 driver and it never resolves to "no updates". My PC and display seem to be working well but this unresolved update is bothersome. -- mzj

Community SeniorMod
Community SeniorMod
Posts: 7,723
Location: US
Views: 677
Message 2 of 6

Re: system update not acknowledging HD graphics driver install 21.20.16.4678 and requests .4550.

I don't know, but the 4550 may have customizations that are not in the later driver.  That would make sense if you got 4550 from Lenovo and the later one directly from Intel.  Just a guess.  If it were me, I would leave it alone unless it gave me problems,



I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
Lostash
What's DOS?
Posts: 3
Location: DE
Views: 658
Message 3 of 6

Re: system update not acknowledging HD graphics driver install 21.20.16.4678 and requests .4550.

Since today I have a similar issue, stuck in Update-Loop, see screenshot.

Zwischenablage02.jpg

 

What the heck??

Zuhdi
Paper Tape
Posts: 2
Location: US
Views: 636
Message 4 of 6

Re: system update not acknowledging HD graphics driver install 21.20.16.4678 and requests .4550.

Yes, exactly my issue. When you update the 4550 it then says you need to update the 4678 and then it loops back to 4550 on and on...
Yamadajr
Fanfold Paper
Posts: 6
Location: US
Views: 551
Message 5 of 6

Re: system update not acknowledging HD graphics driver install 21.20.16.4678 and requests .4550.

I have a X1 Yoga Gen 1 OLED which is also having the same "update loop" issue.  I currently have all the latest drivers installed and bios version based on the Lenovo System Updates.  However, I started noticing that with the HD Graphics Driver 10 v21.20.16.4678 update, I will randomly receive a black screen - sometimes after turning on from a full shutdown or during a restart.  Only way to regain functionality is to hold down the power button to turn off and hope the next start up boots properly.  I therefore went back to v21.20.16.4550 which does not experience this problem on my system.

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Lenovo Staff
Lenovo Staff
Posts: 4,435
Location: NC
Views: 513
Message 6 of 6

Re: system update not acknowledging HD graphics driver install 21.20.16.4678 and requests .4550.

We are aware of this problem, and will fix it soon.  Latest version today is .4678 and there is a new version .4771 coming soon.  Sorry for this trouble!

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