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What's DOS?
Posts: 1
Registered: ‎06-30-2012
Location: Denmark
0 Kudos

My W500 wont charge after reset to factory settings

Hi!

I have reset my W500 to factory settings in order to clean up my machine after some years as a student. I have installed the Update tool provided by Lenovo in order to get the newest versions of the required lenovo programs again.

For some reason the battery wont charge anymore. It says "battery pluggede, not charging" even though the remaining power is at 5% right now. I have tried to change the power plan settings to different states without any luck.

Has anyone exoerienced this failure before, and what could I do about it? I have 25 days left of my 3 years warranty. Should I send in my laptop?

I have purchaced a new 9 cell battery last year, so it is not because the battery is broken (i guess).

It worked fine before reset to factory settings.

 

Thanks in advance

 

Henrik

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Posts: 20,904
Topics: 128
Kudos: 1,259
Solutions: 1,344
Registered: ‎12-19-2008
Location: Australia, Melbourne
0 Kudos

Re: My W500 wont charge after reset to factory settings

try to uninstall the Thinkvantage Power Manager and download the latest version of the Power Manager using the Thinkvantage System Update.
Regards,

Jin Li

May this year, be the year of 'DO'!

I am a volunteer, and not a paid staff of Lenovo or Microsoft
Guru
Posts: 8,986
Registered: ‎12-26-2009
Location: Vancouver
0 Kudos

Re: My W500 wont charge after reset to factory settings

Try unplugging and replugging the battery. Might do the trick.
W520: i7-2720QM, Q2000M at 1080/688/1376, 21GB RAM, 500GB + 750GB HDD, FHD screen & MB168B+
X61T: L7500, 3GB RAM, 500GB HDD, XGA screen, Ultrabase
Y3P: 5Y70, 8GB RAM, 256GB SSD, QHD+ screen