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04-11-2019

NL

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17.0.0.3-R0STF18W - "can't find suitable bin file"

2019-10-08, 13:21 PM

Hi,

 

Just dropping this here. All our Yoga X380's get "can't find suitable bin file" message when installing "Intel Alpine Ridge Thunderbolt Firmware,  17.0.0.3-R0STF18W) from https://support.lenovo.com/nl/nl/downloads/ds502887

 

Installing through System Updater also results in a failed update.

 

releasenotes:

<17.0.0.3-R0STF18W>
- [Important] Updated to NVM20.0 for Lenovo request.

 

This update is marked critical, what should we do?


Thanks

 

 

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6014 Posts

10-29-2009

NC

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Re: 17.0.0.3-R0STF18W - "can't find suitable bin file"

2019-10-08, 15:54 PM

What is your BIOS setting in Config -> Thunderbolt -> Thunderbolt BIOS Assist Mode?

If it's not already disabled, please change it to disabled and try again.

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6 Posts

12-02-2015

US

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Re: 17.0.0.3-R0STF18W - "can't find suitable bin file"

2019-10-08, 17:52 PM

I have this same problem on my P52s. Thunderbolt BIOS Assist Mode is already disabled. Constant failure. System is completely up to date according to Vantage and System Update, the firmware/software updates are not available. Manual download leads to this failure. 

 

On top of that, my system boots up with about a 1/6 probability when I go to turn it on. All of this started happening at the same time, it's listed as critical updates within Lenovo, yet nothing works to fix it.

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Re: 17.0.0.3-R0STF18W - "can't find suitable bin file"

2019-10-08, 18:06 PM

 wrote:

Manual download leads to this failure. 

 


Can you please run detect1904.exe from an administrator command prompt and post the result here?  detect1904.exe will be in the folder where you extracted the manual download package to (probably c:\fw\win\thunderbolt).  This is what I need to see:

 

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6 Posts

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Re: 17.0.0.3-R0STF18W - "can't find suitable bin file"

2019-10-08, 19:21 PM

 

It gets this far and then auto-closes cmd

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Re: 17.0.0.3-R0STF18W - "can't find suitable bin file"

2019-10-08, 19:26 PM

The error 0x20D about safe mode is a clue that the thunderbolt controller has died.  You could try reviving it by shutting down PC, unplugging AC, removing the external battery, and then pressing the emergercy reset button with a paperclip.  On ThinkPad P52s, the emergency reset hole is near the screw closest to the center of the bottom cover.  Then boot to Windows and try the firmware update again.  If it still fails, the only solution is to replace the motherboard.

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