English Community

ThinkPad NotebooksThinkPad: X Series Laptops
All Forum Topics
Options

17 Posts

01-02-2019

GB

32 Signins

458 Page Views

  • Posts: 17
  • Registered: ‎01-02-2019
  • Location: GB
  • Views: 458
  • Message 1 of 6

6th Gen X1 Carbon Not Connecting to Thunderbolt 3 Dock (intermittently)

2019-05-07, 15:49 PM

We have a number of 6th Gen X1 Carbon laptops which are experiencing an issue reconnecting to the Thunderbolt 3 dock. When a user disconnects and walks off to a meeting and then returns and reconnects, their laptop does not recognise the dock any longer. It is intermittent and we have tried options such as setting the Thunderbolt service to automatic and setting recovery options to restart the service.

Reply
Options

59 Posts

04-24-2019

PH

34 Signins

281 Page Views

  • Posts: 59
  • Registered: ‎04-24-2019
  • Location: PH
  • Views: 281
  • Message 2 of 6

Re:

2019-05-09, 15:01 PM

Hi BenIT,

 

Found a similar thread below & other community members were able to fix it by updating the BIOS.

 

Similar thread:
https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/ThinkPad-X1-Carbon-6th-and-ThinkPad-USB-C-Dock-issues/td-p/4081269/page/3

BIOS Update:
https://pcsupport.lenovo.com/au/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-X1-CARBON-6TH-GEN-TYPE-20KH-20KG/downloads/DS032441

Let us know if it worked.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Options

17 Posts

01-02-2019

GB

32 Signins

458 Page Views

  • Posts: 17
  • Registered: ‎01-02-2019
  • Location: GB
  • Views: 458
  • Message 3 of 6

Re: Re:

2019-05-22, 12:00 PM
Hi Nick,

Sorry I did not see your message until now, we have been trying other solutions. I shall try this update and see how it goes. Is it specific only to 20KH models?
Reply
Options

223 Posts

08-02-2018

PH

142 Signins

1681 Page Views

  • Posts: 223
  • Registered: ‎08-02-2018
  • Location: PH
  • Views: 1681
  • Message 4 of 6

Re: Re:

2019-05-22, 13:01 PM

Hi BenIT,

 

That sounds like a good plan. It does not say specifically for 20KH models. We look forward to hearing positive results. Please keep us in the loop.

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Options

17 Posts

01-02-2019

GB

32 Signins

458 Page Views

  • Posts: 17
  • Registered: ‎01-02-2019
  • Location: GB
  • Views: 458
  • Message 5 of 6

Re: Re:

2019-05-22, 13:30 PM

That specific update would not apply, I believe it is supposed to be used on other docks as opposed to the thunderbolt 3 ones that we have here

Reply
Options

1817 Posts

08-02-2018

US

697 Signins

10126 Page Views

  • Posts: 1817
  • Registered: ‎08-02-2018
  • Location: US
  • Views: 10126
  • Message 6 of 6

Re: Re:

2019-05-22, 14:41 PM

Are you getting an error while installing? If yes, could you send to us a screenshot of the message? Try running the Lenovo Vantage app. You can get it here: https://vantage.lenovo.com/. Install all available updates. You may also refer to the photo below for the two most important update.

 

Admin note: link shortener converted to full URL for clarity



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Reply
Forum Home

Community Guidelines

Please review our Guidelines before posting.

Learn More

Check out current deals!

Go Shop
X

Save

X

Delete