05-07-2019 08:49 AM
We have a number of 6th Gen X1 Carbon laptops which are experiencing an issue reconnecting to the Thunderbolt 3 dock. When a user disconnects and walks off to a meeting and then returns and reconnects, their laptop does not recognise the dock any longer. It is intermittent and we have tried options such as setting the Thunderbolt service to automatic and setting recovery options to restart the service.
05-09-2019 08:01 AM
Found a similar thread below & other community members were able to fix it by updating the BIOS.
Let us know if it worked.
05-22-2019 07:41 AM - last edited on 05-24-2019 05:41 AM by Andy_Lenovo
Are you getting an error while installing? If yes, could you send to us a screenshot of the message? Try running the Lenovo Vantage app. You can get it here: https://vantage.lenovo.com/. Install all available updates. You may also refer to the photo below for the two most important update.
Admin note: link shortener converted to full URL for clarity