cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
BenIT
Ctrl-Alt-Del
Posts: 8
Registered: ‎01-02-2019
Location: GB
Views: 216
Message 1 of 6

6th Gen X1 Carbon Not Connecting to Thunderbolt 3 Dock (intermittently)

We have a number of 6th Gen X1 Carbon laptops which are experiencing an issue reconnecting to the Thunderbolt 3 dock. When a user disconnects and walks off to a meeting and then returns and reconnects, their laptop does not recognise the dock any longer. It is intermittent and we have tried options such as setting the Thunderbolt service to automatic and setting recovery options to restart the service.

Social Support Agent
Social Support Agent
Posts: 52
Registered: ‎04-24-2019
Location: PH
Views: 165
Message 2 of 6

Re:

Hi BenIT,

 

Found a similar thread below & other community members were able to fix it by updating the BIOS.

 

Similar thread:
https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/ThinkPad-X1-Carbon-6th-and-ThinkPad-USB-C-Doc...

BIOS Update:
https://pcsupport.lenovo.com/au/en/products/LAPTOPS-AND-NETBOOKS/THINKPAD-X-SERIES-LAPTOPS/THINKPAD-...

Let us know if it worked.



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

BenIT
Ctrl-Alt-Del
Posts: 8
Registered: ‎01-02-2019
Location: GB
Views: 113
Message 3 of 6

Re: Re:

Hi Nick,

Sorry I did not see your message until now, we have been trying other solutions. I shall try this update and see how it goes. Is it specific only to 20KH models?
Social Support Agent
Social Support Agent
Posts: 159
Registered: ‎08-02-2018
Location: PH
Views: 109
Message 4 of 6

Re: Re:

Hi BenIT,

 

That sounds like a good plan. It does not say specifically for 20KH models. We look forward to hearing positive results. Please keep us in the loop.

 



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

BenIT
Ctrl-Alt-Del
Posts: 8
Registered: ‎01-02-2019
Location: GB
Views: 101
Message 5 of 6

Re: Re:

That specific update would not apply, I believe it is supposed to be used on other docks as opposed to the thunderbolt 3 ones that we have here

Social Support Agent
Social Support Agent
Posts: 872
Registered: ‎08-02-2018
Location: US
Views: 92
Message 6 of 6

Re: Re:

Are you getting an error while installing? If yes, could you send to us a screenshot of the message? Try running the Lenovo Vantage app. You can get it here: https://vantage.lenovo.com/. Install all available updates. You may also refer to the photo below for the two most important update.

 

Admin note: link shortener converted to full URL for clarity



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow us @LenovoSupport on Facebook and Twitter!

Check out current deals!


Shop current deals

Top Kudoed Authors