cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Retired Moderator
Retired Moderator
Posts: 197
Registered: ‎11-21-2007
Location: CA
Views: 1,389
Message 1 of 8

Active Protection System for X1 Carbon

System Update is offering Active Protection system for my X1 Carbon. Why?

 

The readme says it is for Hard Drives and I use it on my X230. 

 

But why is it offered for my X1. 

 

The display driver System Update offers will not install. 

 

Yes, System Update is up to date. 

 

Can Lenovo Technical Support shed any light or do I need to call them. 

 

Thank you.

 

 

 

sclexman
Bit Torrent
Posts: 4,531
Registered: ‎11-22-2011
Location: US
Views: 1,380
Message 2 of 8

Re: Active Protection System for X1 Carbon

What is the model number of your X1 carbon? 

Retired Moderator
Retired Moderator
Posts: 197
Registered: ‎11-21-2007
Location: CA
Views: 1,371
Message 3 of 8

Re: Active Protection System for X1 Carbon

Thank you for replying to me. 

 

Windows 10 X1 Carbon 20FBCT01WW

 

 

Community SuperMod
Community SuperMod
Posts: 4,408
Registered: ‎04-25-2008
Location: US
Views: 1,355
Message 4 of 8

Re: Active Protection System for X1 Carbon

Active Protection System is offered for ThinkPads with only SSD because it is also used by the Intelligent Cooling feature:

 

IntelligentCooling.JPG

I don't work for Lenovo. I'm a crazy volunteer!
sclexman
Bit Torrent
Posts: 4,531
Registered: ‎11-22-2011
Location: US
Views: 1,351
Message 5 of 8

Re: Active Protection System for X1 Carbon

APS intelligent cooling as noted above.

There is also a new Intel Graphics driver on your support page dated 07/18/2017.

It is probably newer than the one (failing install), offered by System Update. 

 

Please locate your SU run log and attach it to a post reply.  It is located in

c\programdata\lenovo\system update\logs\tvsu_*timestamp*.log

It is best to .zip it first.

Retired Moderator
Retired Moderator
Posts: 197
Registered: ‎11-21-2007
Location: CA
Views: 1,303
Message 6 of 8

Re: Active Protection System for X1 Carbon

OK, Thanks. I looked at the log and only has today's entries and does not have any informative information - just what was scanned (nothing today) and what was hidden. 

 

I am going to look for the video driver from July 18 and see if it will install. 

 

 

Retired Moderator
Retired Moderator
Posts: 197
Registered: ‎11-21-2007
Location: CA
Views: 1,299
Message 7 of 8

Re: Active Protection System for X1 Carbon

I got the new Video Driver - Thank you. 

 

The correct driver never came up in System Update - only the incorrect driver. 

 

I installed Active Protection and should not have. It promptly broke when it ran and the only screen I saw was "SSD is OK"

 

Now I cannot uninstall it as it does not live in Programs and Features. 

 

I am going to look in software tools

 

Thanks again for your assistance. 

 

 

sclexman
Bit Torrent
Posts: 4,531
Registered: ‎11-22-2011
Location: US
Views: 1,280
Message 8 of 8

Re: Active Protection System for X1 Carbon

The video driver in SU is older than the one on your support page.

Drivers in the SU catalog must go thru SU quality assurance, which takes 30 days+.

If you installed the support page video driver, Su should not offer the older version. 

Top Kudoed Authors