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4 Posts

12-21-2019

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Audio/headphone problems x1 extreme gen 2

2019-12-21, 2:08 AM

When I put in headphone into audio jack the volume I hear is super high and when I press the volume down button and decrease the volume by 2 the volume decreases dramatically to normal levels and when I increase it by 2 it is still in the same sound level and not at all like when I first insert the headphone. I tried to first install driver through lenovo and then when that didnt work I tried it through device manager and uninstalled the driver then restarted computer and it still wasn't working. How can I fix this problem?

 

x1 extreme gen 2, windows 10, new laptop and all drivers are up to date

 
 

 

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9073 Posts

01-13-2008

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Re: Audio/headphone problems

2019-12-21, 2:49 AM

It may help others to help you if you provide additional information: what laptop? what operating system?  recent updates? drivers up to date? etc...

 

Z.


The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc.


The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored - questions and answers belong in the forum so that others may contribute and benefit. ... GeezBlog

 

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4 Posts

12-21-2019

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Re: Audio/headphone problems

2019-12-21, 4:32 AM

x1 extreme gen 2, windows 10, new laptop and all drivers are up to date

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29 Posts

04-06-2013

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Re: Audio/headphone problems x1 extreme gen 2

2019-12-21, 11:49 AM

I've had the same problem with my X1 Extreme Gen 2, too: Windows 10 and all drivers updated as well. It started happening mid-November while testing different earbuds' audio quality. Though I also reinstalled audio drivers and tested settings to no avail, it was working fine for over two months prior.

 

It seems to be a software-related issue tied to driver updates, but that's my best guess from trying to pinpoint the problem. I accidentally fixed the issue once, but it broke again after I updated the drivers. I also noticed that plugging in the earbuds before turning on the laptop does not affect the audio levels. It's only when I plug it back again that it spikes to max.

 

Hoping a solution can be found.

 

edit: grammar

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13 Posts

12-07-2014

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Re:Audio/headphone problems x1 extreme gen 2

2020-02-22, 22:29 PM

Same problem here. All windows and thinkpad drivers updated.

I'm using x1 extreme gen 2 with 32GB RAM, 4K(UHD) 400nits, 512GB SSD.

(20QWS0L000, Bios 1.28)

 

I think this problem related with Synaptics Audio Driver.

 

With vanilla factory image, Synaptics Audio Driver is version 266 and no max volume issue when connnected with headphone. 

 

But after updating to Synaptics Driver ver.280(2019-11-12), too loud volume with headphone. 

 

Windows update is always trying to update the synaptics driver without comfirmation. 

 

I'm using X1E2 daily for personal(music, movie etc) and this problem is unacceptable for $2000 laptops. 

 

Lenovo QA team, Please fix this annoying issue soon. 

 

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1 Posts

02-24-2020

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Re:Audio/headphone problems x1 extreme gen 2

2020-02-24, 11:25 AM

Still having the same problem. 

 

When I plug the headphone I keep hearing plug/unplug notification sound every other 20-30 seconds while the video's sound still playing then it will stop suddenly and it will not work until you re-plug it again.

 

X1E2 WIN 10 PRO with latest windows and drivers updates 

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13 Posts

12-07-2014

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Re:Audio/headphone problems x1 extreme gen 2

2020-03-09, 3:12 AM
To bump up this issue, is there anyone who has the same problem?
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29 Posts

04-06-2013

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Re:Audio/headphone problems x1 extreme gen 2

2020-03-09, 6:09 AM
I still have this problem, and the only way I was able to fix it was to revert back to 9.0.266.0 drivers, sadly. Thank you for your observations with your case. For some reason, both 9.0.280.80 and 9.0.278.0 are broken for me.
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4 Posts

03-12-2020

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Re:Audio/headphone problems x1 extreme gen 2

2020-03-12, 12:45 PM

same problem

super annoying 

unacceptable for the machine i paid 1700 usd for

reply me with solution my dear lenovo technicians 

briansun1993@outlook.com 

 

dude seriously 

i miss my macbook pro

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13 Posts

12-07-2014

Republic Of Korea

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Re:Audio/headphone problems x1 extreme gen 2

2020-04-02, 22:38 PM

To bump up this issue, is there anyone who has the same problem?

 

I can't understand why this issue remains... 

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