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10-18-2020

DE

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Battery is not charging at Lenovo X1 Carbon

2020-10-18, 7:58 AM

Hey,

 

My X1 stopped charging the batteries.

 

I unplugged it two days ago and since then I can only run it when it is AC connected.

 

 

 

I run following system:

 

COMPUTER NAMEDESKTOP-HVIG7FH
SYSTEM PRODUCT NAMELENOVO 20KGS03800
BIOSN23ET40W (1.15 ) 04/13/2018
OS BUILD19041.1.amd64fre.vb_release.191206-1406
PLATFORM ROLEMobile
CONNECTED STANDBYSupported
REPORT TIME2020-10-1809:34:49

Installed batteries

Information about each currently installed battery

 BATTERY 1
NAME01AV431
MANUFACTURERSMP
SERIAL NUMBER3952
CHEMISTRYLiP
DESIGN CAPACITY57.020 mWh
FULL CHARGE CAPACITY4.970 mWh
CYCLE COUNT562

 


As the battery is not charged higher thn 10% I can't run any updates.
 

As the computer needs to be plugged in at any time, I can't really use the hardware reset button becuase if disconneted it turns off imediatly.

 

What do I have to do ?

 

Thank you for your help.

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12834 Posts

06-06-2011

RU

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Battery is not charging at Lenovo X1 Carbon

2020-10-18, 8:33 AM
Hi. Since the battery cycle count value is very high, the battery needs to be replaced. As a temporary solution perform the battery gauge reset using Lenovo Vantage application.



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3268 Posts

12-22-2008

CA

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Re:Battery is not charging at Lenovo X1 Carbon

2020-10-18, 12:17 PM

As @x220forme says, the battery is kaputt. Another indication of this is from the battery report,

DESIGN CAPACITY57.020 mWh
FULL CHARGE CAPACITY4.970 mWh

This indicates that full charge capacity has degraded to less than 10% of the original capacity.

 


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