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Paper Tape
Posts: 1
Registered: ‎11-14-2019
Location: US
Views: 125
Message 1 of 2

Big gap between the lid and palmrest on X1 extreme gen 2



I have just received my new Thinkpad X1 Exterme Gen 2. Everything look good except that it has this big gap between the lid and palmrest. I have attached a pic showing this gap. I suspect the base is deformed because of QC or execssive pressure during transportation. Does anyone has the same issue? Can I return it or get a replacement unit?



Support Specialist
Posts: 302
Registered: ‎05-02-2019
Location: US
Views: 69
Message 2 of 2

Re: Big gap between the lid and palmrest on X1 extreme gen 2

Hi @tomatojuice


Welcome to Lenovo Community Forums.


When and where did you purchase the machine? If the machine was purchased directly from our shopping wesite, please visit the link below to see more details about our return policy

Link here:


For machine purchased from our resellers, we recommend that you reach them about their return process.




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