cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
tomatojuice
Paper Tape
Posts: 1
Registered: ‎11-14-2019
Location: US
Views: 125
Message 1 of 2

Big gap between the lid and palmrest on X1 extreme gen 2

Hello,

 

I have just received my new Thinkpad X1 Exterme Gen 2. Everything look good except that it has this big gap between the lid and palmrest. I have attached a pic showing this gap. I suspect the base is deformed because of QC or execssive pressure during transportation. Does anyone has the same issue? Can I return it or get a replacement unit?

 

wx_camera_1573787922129.jpg

Support Specialist
Posts: 302
Registered: ‎05-02-2019
Location: US
Views: 69
Message 2 of 2

Re: Big gap between the lid and palmrest on X1 extreme gen 2

Hi @tomatojuice

 

Welcome to Lenovo Community Forums.

 

When and where did you purchase the machine? If the machine was purchased directly from our shopping wesite, please visit the link below to see more details about our return policy

Link here: https://www.lenovo.com/us/en/shopping-faq/#returns

 

For machine purchased from our resellers, we recommend that you reach them about their return process.

 

 

Regards,



Did someone help you today? Press the star on the left to thank them with a Kudo!
If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

Follow @LenovoForums on Twitter!

Check out current deals!


Shop current deals

Top Kudoed Authors