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user328787
Fanfold Paper
Posts: 5
Registered: ‎02-09-2019
Location: DE
Views: 111
Message 1 of 2

Black paint/coating rubs off of the keyboard assembly, revealing white magnesium (X1 Carbon 6th Gen)

I noticed that after 5-8 months of normal use, the black coating rubs off of the keyboard assembly along the edges. It reveals the white magnesium alloy (AZ91, or what it is), which makes the device look worn and hence reduces its price. I have a couple of questions about this:

 

  1. Is every single part affected by this? I've had 3 so far and it was the case in all of them.
  2. How often can I get this part replaced before Lenovo refuses the replacement? I'm beginning to feel embarrassed having to ask to have the part replaced every few months.
  3. Can't Lenovo simply send the part instead of sending a technician? I know it is not a FRU, but I'm confident I can do the replacement myself.

Premature signs of wear would not be a problem with a <$500 device. But at $2.5K this is not acceptable.

Social Support Agent
Social Support Agent
Posts: 1,190
Registered: ‎08-02-2018
Location: US
Views: 40
Message 2 of 2

Re: Black paint/coating rubs off of the keyboard assembly, revealing white magnesium

Hi User328787! You can have try and convince our regional team that you can replace the part on your end. You must be aware that any damage or complication during the part replacement will void your warranty. You can refer to this link: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkcentre_pdf/l505-0010-02_en.pdf?CID=ww:lenovosoc... to check the coverage of the warranty. Here is a video that will assist you in the part replacement: https://support.lenovo.com/ph/en/solutions/ht505031. You can reach out to our support here: https://pcsupport.lenovo.com/us/en/SupportPhoneList?CID=ww:lenovosocial:20x9m6.



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