09-21-2019 08:27 PM - edited 09-21-2019 08:29 PM
I noticed that after 5-8 months of normal use, the black coating rubs off of the keyboard assembly along the edges. It reveals the white magnesium alloy (AZ91, or what it is), which makes the device look worn and hence reduces its price. I have a couple of questions about this:
Premature signs of wear would not be a problem with a <$500 device. But at $2.5K this is not acceptable.
10-03-2019 12:25 PM
Hi User328787! You can have try and convince our regional team that you can replace the part on your end. You must be aware that any damage or complication during the part replacement will void your warranty. You can refer to this link: https://download.lenovo.com/ibmdl/pub/pc/pccbbs/thinkcentre_pdf/l505-0010-02_en.pdf?CID=ww:lenovosoc... to check the coverage of the warranty. Here is a video that will assist you in the part replacement: https://support.lenovo.com/ph/en/solutions/ht505031. You can reach out to our support here: https://pcsupport.lenovo.com/us/en/SupportPhoneList?CID=ww:lenovosocial:20x9m6.