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11 Posts

11-24-2017

Malaysia

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Bluetooth not found in my Lenovo Carbon X1 Gen 5

2018-01-06, 5:51 AM

I can hardly find a way to turn on/ turn off bluetooth, nor find a way to diagnos whether bluetooth is actually working in my Lenovo Carbon X1 Gen 5.

 

There's a bluetooth sign button on my keyboard (F10)

 

Whenever I press on it, the Windows notification will either slide in or slide out on the right. There's no indication whether bluetooth is turn on/ turn off/ or not working.

 

Please see my screenshots.

 

 

Anything I could do to fix this?

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11 Posts

11-24-2017

Malaysia

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Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

2018-01-18, 18:52 PM

I fix my problem by installing new driver from https://pcsupport.lenovo.com/eg/en/downloads/ds120928

 

Note, it will not work immediately. I remember I need to turn on/ turn off bluetotth, restart laptop several times to make it work. (After installing the driver)

 

Good luck :)

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3 Posts

01-08-2018

United States of America

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Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

2018-01-08, 7:45 AM

Same problem after updating all drivers and BIOS to the latest.

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1 Posts

01-08-2018

Chile

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Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

2018-01-08, 15:59 PM

Same Error!!!! Please send a patch to fix it URGENT!!

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3 Posts

01-12-2018

Saudi Arabia

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Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

2018-01-12, 18:58 PM

same issue! please we need your quick support

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3 Posts

01-12-2018

Saudi Arabia

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Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

2018-01-12, 19:06 PM

Hi All,

Do you still have the same problem?
BR

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3 Posts

01-18-2018

United States of America

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Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

2018-01-18, 16:28 PM

Yeah, I still have the same problem.

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3 Posts

01-18-2018

United States of America

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Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

2018-01-18, 16:30 PM
Yeah, I m still facing the problem. I ran the troubleshoot also and it gave me an error saying "Bluetooth hardware not found".
Please, recommend some solutions for this.
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11811 Posts

01-02-2010

United States of America

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  • Message 8 of 25

Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

2018-01-18, 16:59 PM

Look in the BIOS under security/I-O port access.  Make sure it isn't disabled.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
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11 Posts

11-24-2017

Malaysia

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  • Message 9 of 25

Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

2018-01-18, 18:52 PM

I fix my problem by installing new driver from https://pcsupport.lenovo.com/eg/en/downloads/ds120928

 

Note, it will not work immediately. I remember I need to turn on/ turn off bluetotth, restart laptop several times to make it work. (After installing the driver)

 

Good luck :)

0 person found this solution to be helpful.

This helped me too

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3 Posts

01-18-2018

United States of America

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  • Message 10 of 25

Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

2018-01-18, 20:25 PM

Thanks for the suggestions.

But, I tried the firmware update from device manager. Then downloaded the Bluetooth driver and installed it. Then several restarts and it worked thereafter.

 

 

 

 

 

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