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yccheok1
Paper Tape
Posts: 7
Registered: ‎11-24-2017
Location: MY
Views: 13,333
Message 1 of 24

Bluetooth not found in my Lenovo Carbon X1 Gen 5

I can hardly find a way to turn on/ turn off bluetooth, nor find a way to diagnos whether bluetooth is actually working in my Lenovo Carbon X1 Gen 5.

 

There's a bluetooth sign button on my keyboard (F10)

 

Whenever I press on it, the Windows notification will either slide in or slide out on the right. There's no indication whether bluetooth is turn on/ turn off/ or not working.

 

Please see my screenshots.

 

a.pngb.pngc.png

 

Anything I could do to fix this?

qcgeorge
Fanfold Paper
Posts: 3
Registered: ‎01-07-2018
Location: US
Views: 13,232
Message 2 of 24

Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

Same problem after updating all drivers and BIOS to the latest.

gllanos
What's DOS?
Posts: 1
Registered: ‎01-08-2018
Location: CL
Views: 13,217
Message 3 of 24

Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

Same Error!!!! Please send a patch to fix it URGENT!!

Haykel
Paper Tape
Posts: 3
Registered: ‎01-12-2018
Location: SA
Views: 13,165
Message 4 of 24

Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

same issue! please we need your quick support

Haykel
Paper Tape
Posts: 3
Registered: ‎01-12-2018
Location: SA
Views: 13,160
Message 5 of 24

Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

Hi All,

Do you still have the same problem?
BR

kaby
What's DOS?
Posts: 3
Registered: ‎01-18-2018
Location: US
Views: 13,104
Message 6 of 24

Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

Yeah, I still have the same problem.

kaby
What's DOS?
Posts: 3
Registered: ‎01-18-2018
Location: US
Views: 13,103
Message 7 of 24

Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

Yeah, I m still facing the problem. I ran the troubleshoot also and it gave me an error saying "Bluetooth hardware not found".
Please, recommend some solutions for this.
Community SeniorMod
Community SeniorMod
Posts: 9,527
Registered: ‎01-01-2010
Location: US
Views: 13,097
Message 8 of 24

Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

Look in the BIOS under security/I-O port access.  Make sure it isn't disabled.


Rich


I do not respond to requests for private, one-on-one help. Your questions should be posted in the appropriate forum where they may help others as well.

If a response answers your question, please mark it as the accepted solution.

I am not an employee or agent of Lenovo.
yccheok1
Paper Tape
Posts: 7
Registered: ‎11-24-2017
Location: MY
Views: 13,087
Message 9 of 24

Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

I fix my problem by installing new driver from https://pcsupport.lenovo.com/eg/en/downloads/ds120928

 

Note, it will not work immediately. I remember I need to turn on/ turn off bluetotth, restart laptop several times to make it work. (After installing the driver)

 

Good luck Smiley Happy

kaby
What's DOS?
Posts: 3
Registered: ‎01-18-2018
Location: US
Views: 13,077
Message 10 of 24

Re: Bluetooth not found in my Lenovo Carbon X1 Gen 5

Thanks for the suggestions.

But, I tried the firmware update from device manager. Then downloaded the Bluetooth driver and installed it. Then several restarts and it worked thereafter.

 

 

 

 

 

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