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34 Posts

11-02-2018

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Bluetooth not working/visible after update

2019-08-14, 21:55 PM

Hey,

 

I always had issues with my bluetooth:

Sometimes after booting, bluetooth just was not available - not even visible in the device-manager. A restart was eneough to fix the problem.

Now after the newest Windows update, the same issue reappeared, however restarting does not help anymore. I also tried restarting the bluetooth-services in the system services manager, but that did not help?

 

Does someone have any suggestions?

 

Cheers, Rudi

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29 Posts

07-23-2019

CN

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Re: Bluetooth not working/visible after update

2019-08-15, 6:19 AM

It's not sure what's the cause of this issue from your description.

Try to uninstall the Bluetooth driver in device manger and restart the machine (make sure the driver is really uninstalled).

Then  re-install the Bluetooth driver via TVSU/Vantage or manually install the EXE download from web (https://support.lenovo.com/)

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34 Posts

11-02-2018

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Re: Bluetooth not working/visible after update

2019-08-15, 23:53 PM

Thank you for the suggestion! The Thing is, Bluetooth is not even visible in the device manager...

 

cheers, Rudi

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29 Posts

07-23-2019

CN

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  • Message 4 of 12

Re: Bluetooth not working/visible after update

2019-08-16, 9:12 AM

Is there a update push by Vantage/TVSU? If there is. Try to update the driver without uninstall the current bluetooth driver. 

Besides, would you please help to provide more information? ( Such as the model of your machine , the bluetooth driver version etc.)

 

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34 Posts

11-02-2018

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Re: Bluetooth not working/visible after update

2019-08-22, 20:28 PM

There were some new updates with Vantage and I installed them. Afterwards Bluetooth was visible again in the device-manager, however it said, that there is a problem and the blueooth device could not be started.

 

I then uninstalled the driver and tried to reinstall it by checking for updates with Vantage/TVSU - however there weren´t any. So I downloaded them dircetly from the Lenovo-Page

Installation was seemingly succesful, but after a restart Bluetoth is still not working and also not visible in the device-manager...

 

I am using a X1 Extreme 20MF000TGE btw.

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34 Posts

11-02-2018

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Re: Bluetooth not working/visible after update

2019-08-25, 15:46 PM

Small update: after some more restarts, Bleutooth is again visble in the device-manager, however the problem persists... 

 

"Device could not be started (Code 10)"

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29 Posts

07-23-2019

CN

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Re: Bluetooth not working/visible after update

2019-08-30, 5:38 AM

It can't be reproduced for driver owner.

Would you please help to check your hardware?

 

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34 Posts

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Re: Bluetooth not working/visible after update

2019-10-01, 9:09 AM

Hey, could you explain in more detail what information you need? 

 

Greetings, Rudi 

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34 Posts

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Re: Bluetooth not working/visible after update

2019-10-03, 13:45 PM

Alright, a recent update fixed the issue.. not sure if the windows or BIOS update fixed it.

 

Thank you!

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34 Posts

11-02-2018

AT

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  • Message 10 of 12

Re: Bluetooth not working/visible after update

2019-10-05, 16:24 PM

ok. unfortunately this only worked for a short period of time...

now the same issue reappeared.

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