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2 Posts

07-07-2021

United States of America

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Brand New Lenovo ThinkPad 12 X - Digital Pen doesn’t do a thing.

2021-07-07, 21:27 PM

Just received ThinkPad today. Have followed all the instructions. The digital pen doesn’t do a thing. New battery, the whole nine yards. Faulty pen or a typical problem with Lenovo. If it’s a regular event for people, I’ll pack up the whole thing and send it back. 

(I read this Lenovo product was better than a Surface. My husband’s saying, “I told you so!)

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3320 Posts

01-08-2021

Philippines

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Re:Brand New Lenovo ThinkPad 12 X - Digital Pen doesn’t do a thing.

2021-07-08, 16:23 PM

Hello KGodfrey225,

 


Welcome to Lenovo Community

 

 

I suggest that you share the machine type model / MTM (ex. 81C70000RK) from the sticker as it would help us detail more about your machine variant.
Update us soon as convenient.

 


Regards, 
Lorenzo_Lenovo



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2620 Posts

04-17-2014

United States of America

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Re:Brand New Lenovo ThinkPad 12 X - Digital Pen doesn’t do a thing.

2021-07-10, 2:52 AM

Hi, 

 

I recommend first trying to install Lenovo Pen Settings and see if anything shows up there with regard to battery status: Get Lenovo Pen Settings - Microsoft Store

 

If not, I'm afraid it could be a faulty pen.  If you're within the 30-day return policy, you can contact post-sales support they can help with replacement options.


Regards,
Eric Xu

I'm a Lenovo forums advocate. I'm a volunteer; I don't work for Lenovo.

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2 Posts

07-07-2021

United States of America

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Re:Brand New Lenovo ThinkPad 12 X - Digital Pen doesn’t do a thing.

2021-07-11, 23:27 PM

[Mod Note: Serial Number removed to prevent misuse.  ^AG]

The model is HJ18K22C. The serial number is ########.

 

The pen doesn't communicate with the Thinkpad in any way.

 

@ Lorenzo_Lenovo wrote:

 

 

Hello KGodfrey225,

 


Welcome to Lenovo Community

 

 

I suggest that you share the machine type model / MTM (ex. 81C70000RK) from the sticker as it would help us detail more about your machine variant.
Update us soon as convenient.

 


Regards, 
Lorenzo_Lenovo

 

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3320 Posts

01-08-2021

Philippines

261 Signins

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Re:Brand New Lenovo ThinkPad 12 X - Digital Pen doesn’t do a thing.

2021-07-16, 18:45 PM

Ensure that the machine is all updated along with the recommended pen drivers.
You may report this to the technical support team as they would also assist you with drivers and likewise if replacement/ return is needed.

 


Regards, 
Lorenzo_Lenovo



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