05-05-2013 03:33 AM
I purchased 2 x230t's last October. one of them now has two small white bright spots on the screen. I am wondering if this is covered under the warranty that I purchased along with them, and if this is something that can be handled by the onsite tech support.
05-05-2013 08:19 AM
05-05-2013 03:22 PM
05-06-2013 09:37 AM
well in india, if the ticket is released by the contact center, the engineer from authorized service partner would be onsite with a replacement LCD... I've seen many of similar cases being replaced as the onsite engineer does not have much knowledge and is not certified by lenovo espically on the kam accounts.....
05-14-2013 11:48 PM
The bright white spots are caused by something in the LCD breaking and letting out more light than the surrounding pixels. Stressing the LCD in some way causes it to break. I had the same problem on a brand new system that was delivered to me. Lenovo almost didn't fix it under warrantee because I waited a few weeks to report the issue. In your case I think they will refuse to service it as a warrantee issue since your system developed the problem after delivery, and they will claim it is because of user damage. It's an expensive repair to pay yourself unfortunately. I personally think Lenovo should reinforce this area better, but everything is a tradeoff and I'm sure they're doing it partly to keep the weight down.