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plb2010
Punch Card
Posts: 22
Registered: ‎01-25-2019
Location: US
Views: 1,353
Message 11 of 106

Re: Calling P1 and X1 Extreme users to update BIOS 1.19 - fan noise much better now!

So will it just timeout and give up at some point? Is the updater designed to do that or are we just hoping that something else will stop in the background an allow it to move on?
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Lenovo Employee Henrydong
Lenovo Employee
Posts: 40
Registered: ‎11-28-2018
Location: US
Views: 1,348
Message 12 of 106

Re: Calling P1 and X1 Extreme users to update BIOS 1.19 - fan noise much better now!

I don't believe it's designed to do that. Typically it will take a short while(couple minutes at most), but never like one hour - this is very unusual. 

 

 

 

plb2010
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Posts: 22
Registered: ‎01-25-2019
Location: US
Views: 1,344
Message 13 of 106

Re: Calling P1 and X1 Extreme users to update BIOS 1.19 - fan noise much better now!

Yes, it is (unusual). 

 

If it helps... the system is set up as a dual boot with the Win 10 (installed by Lenovo) and Pop OS 18.10 (a close variant of Ubuntu 18.10 with better power management). Both OSes are completely updated as of this morning. I ran the BIOS update from Win 10 and followed the directions to the letter (ran all updates first, no other open apps, AC power plugged in, etc). The machine is not attached to any external devices such as a docking station. 

 

Pete

Darthvader-
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Posts: 6
Registered: ‎02-12-2019
Location: US
Views: 1,335
Message 14 of 106

Re: Calling P1 and X1 Extreme users to update BIOS 1.19 - fan noise much better now!

plb2010 is the progress bar moving at all?

plb2010
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Posts: 22
Registered: ‎01-25-2019
Location: US
Views: 1,332
Message 15 of 106

Re: Calling P1 and X1 Extreme users to update BIOS 1.19 - fan noise much better now!

Approaching two hours and NO. The only thing moving is the fans.

 

--Peter

plb2010
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Posts: 22
Registered: ‎01-25-2019
Location: US
Views: 1,297
Message 16 of 106

Re: Calling P1 and X1 Extreme users to update BIOS 1.19 - fan noise much better now!

Update: Approx. 3 hours in and the fans have stopped running at full blast (mostly). I pulled out the AC plug for a few minutes and then reinserted it and that seemed to cause the system to calm down--obviously not my biggest concern right now but... small victories  :/

 

...

 

and another couple of hours have passed and it is still just sitting there. Sorry to nudge but is waiting 24 hours really going to achieve anything?

plb2010
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Posts: 22
Registered: ‎01-25-2019
Location: US
Views: 1,201
Message 17 of 106

Re: Calling P1 and X1 Extreme users to update BIOS 1.19 - fan noise much better now!

Uncle... can anyone from Lenovo please point me to a support number that I can call? I've looked all over the website but cannot seem to find one or even a live support chat feature.  And the "enter your serial number for more support options" feature in the Contact Us section of the site does not seem to like the S/N I enter--which could be a result of my inability to accurately read 4pt type off of the bottom of the laptop--so my ability to pursue any other support options is getting stymied.

 

Thanks,

Pete

Lenovo Employee Henrydong
Lenovo Employee
Posts: 40
Registered: ‎11-28-2018
Location: US
Views: 1,147
Message 18 of 106

Re: Calling P1 and X1 Extreme users to update BIOS 1.19 - fan noise much better now!

Really sorry for what you experienced, though very unusual but I fully understand how frustrated it is.

Please call 855-253-6686 for support.

 

or if you can send me a private message of your S/N, I can give the right machine type to you.

Darthvader-
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Posts: 6
Registered: ‎02-12-2019
Location: US
Views: 1,095
Message 19 of 106

Re: Calling P1 and X1 Extreme users to update BIOS 1.19 - fan noise much better now!

Aside from plb2010's issues, can other owners provide feedback on the update.

Ambitz
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Posts: 2
Registered: ‎03-07-2019
Location: US
Views: 1,059
Message 20 of 106

Re: Calling P1 and X1 Extreme users to update BIOS 1.19 - fan noise much better now!

Don't upgrade unless you want to risk your laptop not functioning with docks anymore.  My X1 Extreme was working great, albeit loud fan, until the upgrade.  Now I cannot use any dock (thunderbolt or USB-C) with it.  

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