03-06-2019 07:56 AM
03-06-2019 08:02 AM
I don't believe it's designed to do that. Typically it will take a short while(couple minutes at most), but never like one hour - this is very unusual.
03-06-2019 08:15 AM
Yes, it is (unusual).
If it helps... the system is set up as a dual boot with the Win 10 (installed by Lenovo) and Pop OS 18.10 (a close variant of Ubuntu 18.10 with better power management). Both OSes are completely updated as of this morning. I ran the BIOS update from Win 10 and followed the directions to the letter (ran all updates first, no other open apps, AC power plugged in, etc). The machine is not attached to any external devices such as a docking station.
03-06-2019 09:19 AM - edited 03-06-2019 11:05 AM
Update: Approx. 3 hours in and the fans have stopped running at full blast (mostly). I pulled out the AC plug for a few minutes and then reinserted it and that seemed to cause the system to calm down--obviously not my biggest concern right now but... small victories :/
and another couple of hours have passed and it is still just sitting there. Sorry to nudge but is waiting 24 hours really going to achieve anything?
03-06-2019 12:32 PM - edited 03-06-2019 12:37 PM
Uncle... can anyone from Lenovo please point me to a support number that I can call? I've looked all over the website but cannot seem to find one or even a live support chat feature. And the "enter your serial number for more support options" feature in the Contact Us section of the site does not seem to like the S/N I enter--which could be a result of my inability to accurately read 4pt type off of the bottom of the laptop--so my ability to pursue any other support options is getting stymied.
03-06-2019 03:24 PM
Really sorry for what you experienced, though very unusual but I fully understand how frustrated it is.
Please call 855-253-6686 for support.
or if you can send me a private message of your S/N, I can give the right machine type to you.
03-07-2019 10:36 AM
Don't upgrade unless you want to risk your laptop not functioning with docks anymore. My X1 Extreme was working great, albeit loud fan, until the upgrade. Now I cannot use any dock (thunderbolt or USB-C) with it.